Melody Harley

Dedicated and detail-oriented Administrative and Patient Service Professional with 15+ years of experience supporting medical, government, and academic offices. Skilled in patient registration, scheduling, data confidentiality, and multi-system coordination. Known for exceptional communication, strong organizational ability, and professionalism in fast-paced environments.

Experienced with VA and DoD procedures, and committed to delivering compassionate and efficient administrative support to veterans and clinical teams.

Patient Service Representative - Tidal Health – Your Docs In - Salisbury, MD

(2023-01)

• Provide front-desk and administrative support for busy urgent care facility, greeting and registering patients, verifying insurance, and maintaining complete, confidential records.
• Manage patient scheduling, documentation, and communication using EPIC, Solv, DocuTap, and Experity systems.
• Ensure patient flow efficiency and uphold a professional, welcoming environment for all visitors.
• Handle sensitive and confidential information with discretion and accuracy.

Administrative Assistant (GS-Level Equivalent) - Department of Defense, Dept. of the Navy – NAVEODTECHDIV - Indian Head, MD

(2009-01 - 2014-12)

• Served as senior administrative support for Command leadership, coordinating high-level meetings, training, and correspondence.
• Managed calendars, scheduled conferences, and arranged travel under Defense Travel System (DTS) per Joint Travel Regulations.
• Processed awards, evaluations, personnel files, and training documentation for multiple divisions.
• Prepared and proofread technical materials, reports, and correspondence for accuracy, grammar, and Navy formatting standards.
• Collaborated with HR and command officials to maintain classified and personnel records in compliance with DoD policy.
• Received multiple Performance Awards for administrative excellence and reliability.

Administrative Assistant / Design & Marketing Specialist - University at Buffalo FSA - Buffalo, NY

(2004-01 - 2009-12)

• Supported Human Resources and marketing operations, managing applicant documentation, newsletters, and advertising materials.
• Created internal communications and design layouts using Adobe InDesign, Photoshop, and Microsoft Office.
• Proofread official documents, maintained filing systems, and balanced daily deposits exceeding $50,000.
• Coordinated meetings, travel, and office logistics across 28 campus units.

Administrative Support Roles - REMAX 100, Coldwell Banker, Safway Formwork, V.A. Outpatient Clinic, Bravo Concrete, Naval Research Lab

• Delivered full administrative, payroll, and office management support across real estate, construction, and government settings.
• Managed confidential employee and patient data, scheduling, and correspondence.
• Demonstrated continuous reliability, discretion, and accuracy in all administrative functions.

Certificate - Administrative Officer Series - Human Resources Institute / College of Southern MD

Certificate - Technical Project Management - Charles County Community College

Certificate - Microsoft Office Suite & Adobe InDesign - University at Buffalo / Campus Link

Certificate - Navy Correspondence Procedures - Naval Research Laboratory