Trina

Experienced healthcare administrative and patient services professional with 20+ years of experience supporting hospitals, specialty practices, and medical offices across dermatology, endocrinology, OB/GYN, orthopedics, cardiology, and primary care. Proven success in patient relations, scheduling, insurance verification, referrals, front office operations, medical records management, and executive administrative support. Recognized for professionalism, discretion, efficiency, and delivering exceptional patient experiences in fast-paced clinical environments.

Administrative Assistant - Dr. Robert Weber - Los Angeles, CA

(2025-01 - 2026-03)

• Managed daily administrative operations for a busy medical office
• Scheduled appointments, maintained provider calendars, and coordinated workflow
• Entered and maintained accurate patient and office data across multiple systems
• Organized electronic and physical filing systems for efficient document retrieval
• Maintained confidentiality of sensitive patient and business information
• Assisted patients and internal staff with professionalism and efficiency
• Supported project deadlines and office-wide administrative needs

Administrative Assistant - MLK Community Hospital - Compton, CA

(2024-04 - 2024-07)

• Supported daily administrative functions in a fast-paced hospital environment
• Scheduled appointments and maintained calendars for leadership and staff
• Managed office communications including emails, letters, and documentation
• Assisted with onboarding and training support for new employees
• Maintained organized filing systems and accurate internal records
• Coordinated supply inventory and ordering
• Helped improve workflow efficiency through strong organizational support

Patient Service Representative - Cedars Dermatology - Beverly Hills, CA

(2023-10 - 2024-03)

• Managed patient scheduling, appointment confirmations, and reminder calls
• Served as a primary point of contact for patient inquiries and concerns
• Facilitated communication between patients, families, and providers
• Maintained accurate patient documentation and record updates
• Delivered high-touch front office support in a luxury private practice setting

Patient Services Representative - Santa Monica OBGYN - Santa Monica, CA

(2021-09 - 2021-10)

• Managed patient scheduling and front desk operations
• Answered high-volume incoming calls and directed communication appropriately
• Assisted patients with appointment coordination and general inquiries
• Maintained accurate records and supported office workflow

Patient Service Representative - Endocrine Care Specialist - Torrance, CA

(2020-10 - 2021-03)

• Verified insurance coverage and collected patient copayments
• Scheduled appointments and managed provider calendars
• Processed referrals for office visits, medical equipment, and supplies
• Managed incoming/outgoing mail and front office communications
• Delivered efficient patient support in a specialty medical environment

Front Office Assistant - Dr. Wenchao Wu - Santa Monica, CA

(2020-07 - 2020-08)

• Greeted patients and coordinated front desk check-in/check-out
• Scheduled appointments and managed incoming calls
• Prepared charts and maintained accurate patient records
• Supported smooth patient flow throughout the office

Medical Assistant - Manhattan Beach Dermatology - Manhattan Beach, CA

(2019-05 - 2019-11)

• Prepared patients for examinations and in-office procedures
• Assisted providers with minor procedures and clinical support
• Collected specimens and maintained patient comfort/privacy
• Performed wound care, dressing changes, and instrument sterilization
• Maintained clinical room readiness and procedure support

Office Manager - Dr. Michael Robinson - Marina del Rey, CA

(2017-11 - 2019-02)

• Oversaw day-to-day office operations and administrative workflow
• Managed payroll support, onboarding, and staff coordination
• Resolved patient concerns and customer service issues promptly
• Improved efficiency through process organization and communication systems
• Supported hiring, employee relations, and operational consistency

Scheduling Specialist - Torrance Orthopedic & Sports Medicine Group - Torrance, CA

(2016-08 - 2017-11)

• Managed high-volume appointment scheduling for orthopedic practice
• Verified insurance eligibility and coordinated appointment logistics
• Operated multi-line phone systems with professionalism and efficiency
• Maintained confidentiality and accuracy in patient communication

Medical Assistant - Dr. Richard Taw - Santa Monica, CA

(2014-06 - 2015-06)

• Performed EKGs, blood draws, injections, vitals, and patient intake
• Assisted with 24-hour Holter monitor setup
• Prepared patients for examinations and procedures
• Managed scheduling, chart preparation, and front office support

Office Manager / Medical Assistant - Dr. Michael Robinson - Inglewood, CA

(2002-12 - 2011-01)

• Managed both front and back office operations for busy medical practice
• Scheduled appointments, verified insurance, and coordinated referrals
• Oversaw office supply inventory, medication sample organization, and chart prep
• Trained new hires on office systems, workflow, and procedures
• Assisted patients directly with vitals, EKGs, blood draws, and spirometry
• Educated diabetic patients on insulin administration and insulin pump use
• Processed referrals for medical equipment, office visits, and supplies
• Supported physicians with efficient daily operations and patient care

Medical Records - Pacific Heart Institute

(2000-07 - 2002-09)

• Maintained medical records accuracy and chart organization
• Pulled, filed, and prepared patient records for provider use
• Supported medical records workflow and document retrieval

Certificate - Medical Assistant - Bryman Career College

High School Diploma - University High School