Alejandra Douglas

Dedicated and detail-oriented Administrative and Patient Services Professional with extensive experience in healthcare operations, office management, and client relations. Highly organized and skilled in scheduling, insurance verification, and managing confidential information. Known for providing exceptional customer service, solving problems efficiently, and supporting teams in fast-paced remote environments.

Seeking a remote position where I can contribute my organizational, technical, and communication skills to enhance operational success.

Patient Coordinator & Office Manager - McCulloch Orthopedics Surgical Services

• Managed daily office operations, including scheduling, insurance verification, and patient intake.
• Handled high-volume inbound calls and emails while maintaining accuracy and empathy.
• Coordinated referrals and specialist appointments to ensure seamless patient experiences.
• Trained and supervised front office staff, improving workflow efficiency and service quality.
• Ensured compliance with HIPAA and confidentiality standards.

Receptionist (Temporary) - Professional Physical Therapy

• Provided front desk support including scheduling, communication, and record maintenance.
• Answered multi-line phones and directed calls to appropriate departments.
• Performed administrative tasks such as data entry, document scanning, and filing.

Patient Intake Coordinator - All American Home Care Agency

• Scheduled and coordinated patient appointments for home care services.
• Communicated effectively with patients and families to ensure clarity and comfort.
• Maintained accurate electronic records and streamlined intake procedures.

Medical Administrator - AAAMG Leasing Corp

• Managed medical records requests, billing, and insurance verifications.
• Coordinated deliveries and pickups of medical equipment.
• Supported attorneys and handled high-volume document processing.

GED