Michael Dean
Pittsburgh Penguins Help Desk Intern
Talent
Mount Pleasant, Borough of Mount Pleasant, WestmorelandMember since July 9, 2024
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About
I am currently interning with the Pittsburgh Penguins Help Desk team. I graduated from the University of Pittsburgh at Greensburg with a bachelor's degree in information technology. I am currently working on a few side programs using Java and have co-created a couple websites during my time at school.
Experience
- Run scripts on cisco that connect to DMPs on all the TV’s
- Walkthrough and make sure all of the TV’s are on, as well as the iPads
- Reset/Discharge DMPs on TV’s
- Hard Reset/Reboot iPads for connectivity
- Imaged computers
Education
Coursework:
Decision Making with Excel, Intro to Telcom & Networks, Programming Using Java, Advanced Programming Using Java, Intro to Computer Science Concepts, Database Management Systems, Human Factors in System Design, Client/Server Operating System, Digital Forensics, Linux Operating System
Skills:
- Beginner: Linux
- Beginner: MySQL
- Intermediate: JavaScript
- Intermediate: Web Design
- Intermediate: HTML
- Strong customer service and listening skills
- Bi-lingual: French & English
