Territory Sales Manager at Grass America (2025-03 – Present)
Manage sales operations within assigned territory, focusing on client acquisition and retention.
- Utilized CRM software to track leads, manage pipeline, and generate accurate sales forecasts.
- Resolved customer complaints or issues promptly and effectively, ensuring high levels of customer satisfaction.
- Analyzed territory performance data regularly to identify areas for improvement or growth opportunities; adjusted strategies accordingly.
- Built and maintained strong relationships with key accounts.
Event Supervisor at Dolby Theatre (2021-11 – Present)
Supervise event staff and ensure smooth operation of performances and guest services.
- Assist with the supervision of ushers and ticket takers during shows.
- Assign break times for ushers and ticket takers, deploy staff as needed, prepare for egress.
- Supervise designated area of the house as assigned.
- Ensure ingress and egress proceeds smoothly.
- Assist with guest issues, concerns, or ticket problems as needed.
- Fill out incident reports as necessary.
- Report venue appearance issues to the operations team.
- Provide high standard of customer service to ensure a safe and enjoyable guest experience.
- Respond quickly and courteously to guest needs, questions, comments, or concerns.
- Assist in program preparation and materials distribution.
- Monitor guest behavior and address disruptions.
- Provide assistance to guests with special needs.
- Ensure safety of all visitors by monitoring entrances and exits.
- Communicate effectively with guests and team members.
- Provide information to guests in an engaging manner.
Supervisor at The Egyptian Theatre (2023-10 – 2025-03)
Supervise concession, box office, and event staff to ensure efficient operations.
- Supervise and oversee the work of concession staff, ushers, and box office personnel.
- Conduct inventory checks and maintain accurate records.
- Develop and distribute call sheets for each event.
- Collaborate with event organizers and technical staff.
- Maintain records of attendance, staff hours, and incidents.
- Handle customer inquiries, concerns, and complaints professionally.
Guest Service Associate at Pantages Theatre (2023-05 – 2025-03)
Assist theater patrons and ensure a positive experience during performances.
- Welcome and assist theatergoers with a friendly demeanor.
- Check tickets and direct patrons to their seats.
- Provide information about shows and policies.
- Manage crowd flow and ensure orderly entry and exit.
- Respond to patron inquiries and special requests.
- Monitor theater environment for quiet and respectful atmosphere.
- Assist with accessibility accommodations.
- Maintain cleanliness and organization of lobby area.
- Participate in pre- and post-show tasks.
- Coordinate with staff to ensure smooth patron experience.
- Attend briefings and training sessions.
