Michael Stamp

Accomplished live event industry supervisor and Territory Sales Manager with extensive experience in staff management, sales, operational oversight, and customer satisfaction. Proven track record of delivering successful and memorable events through effective leadership and collaboration.

Territory Sales Manager at Grass America (2025-03 – Present)

Manage sales operations within assigned territory, focusing on client acquisition and retention.

• Utilized CRM software to track leads, manage pipeline, and generate accurate sales forecasts.
• Resolved customer complaints or issues promptly and effectively, ensuring high levels of customer satisfaction.
• Analyzed territory performance data regularly to identify areas for improvement or growth opportunities; adjusted strategies accordingly.
• Built and maintained strong relationships with key accounts.

Event Supervisor at Dolby Theatre (2021-11 – Present)

Supervise event staff and ensure smooth operation of performances and guest services.

• Assist with the supervision of ushers and ticket takers during shows.
• Assign break times for ushers and ticket takers, deploy staff as needed, prepare for egress.
• Supervise designated area of the house as assigned.
• Ensure ingress and egress proceeds smoothly.
• Assist with guest issues, concerns, or ticket problems as needed.
• Fill out incident reports as necessary.
• Report venue appearance issues to the operations team.
• Provide high standard of customer service to ensure a safe and enjoyable guest experience.
• Respond quickly and courteously to guest needs, questions, comments, or concerns.
• Assist in program preparation and materials distribution.
• Monitor guest behavior and address disruptions.
• Provide assistance to guests with special needs.
• Ensure safety of all visitors by monitoring entrances and exits.
• Communicate effectively with guests and team members.
• Provide information to guests in an engaging manner.

Supervisor at The Egyptian Theatre (2023-10 – 2025-03)

Supervise concession, box office, and event staff to ensure efficient operations.

• Supervise and oversee the work of concession staff, ushers, and box office personnel.
• Conduct inventory checks and maintain accurate records.
• Develop and distribute call sheets for each event.
• Collaborate with event organizers and technical staff.
• Maintain records of attendance, staff hours, and incidents.
• Handle customer inquiries, concerns, and complaints professionally.

Guest Service Associate at Pantages Theatre (2023-05 – 2025-03)

Assist theater patrons and ensure a positive experience during performances.

• Welcome and assist theatergoers with a friendly demeanor.
• Check tickets and direct patrons to their seats.
• Provide information about shows and policies.
• Manage crowd flow and ensure orderly entry and exit.
• Respond to patron inquiries and special requests.
• Monitor theater environment for quiet and respectful atmosphere.
• Assist with accessibility accommodations.
• Maintain cleanliness and organization of lobby area.
• Participate in pre- and post-show tasks.
• Coordinate with staff to ensure smooth patron experience.
• Attend briefings and training sessions.

High School Diploma – John Burroughs High School (2016)

Certificate in Game Design – CG Spectrum (2020-09 – 2021-09)