Michele Hunter

Dedicated customer service and event services professional with 15+ years of experience enhancing guest experiences and managing high-profile accounts. Proven track record in driving customer retention and satisfaction through exceptional service delivery. Successfully founded and operated a boutique pet services business, demonstrating entrepreneurial skills and a commitment to quality. Skilled in event management, sales support, and team leadership, consistently exceeding performance targets.

Member and Visitor Services - Denver Botanic Gardens

(2026-04 - 2026-09)

• Created bookings and process sales for general admission, classes, tours, and events offered at Denver Botanic Gardens
• Assist members and nonmembers with account updates, passes and outstanding issues

Guest Experience Specialist - Rocky Mountaineer - Denver, CO

(2024-08 - 2026-04)

• Efficiently checked-in guests, accurately processing hotel ticketing and maintaining guest records
• Respond promptly to guest inquiries, requests, and complaints, resolving issues in a professional and courteous manner
• Assisted with concierge services such as providing directions, recommendations for local attractions, and arranging transportation
• Maintained knowledge of hotel amenities, services, policies, and local area information to effectively assist guests

Guest Services and Event Services - Colorado Convention Center - Denver, CO

(2024-04)

• Customer Services for Colorado Convention Center
• Responded promptly and professionally to guest inquiries, concerns, and complaints
• Assisted in training new guest relations representatives on service standards and procedures

Guest Services - Colorado Rockies Baseball Club - Denver, CO

(2023-02)

• Developed and implemented standard operating procedures for The Toyota Clubhouse, improving efficiency and consistency
• Lead for the VIP Clubhouse

Owner and Founder - The Walking Dog LLC - Yardley, PA

(2012-01 - 2022-12)

• Started and ran a boutique pet services business in the Yardley, PA area.

National Accounts Representative - T-Mobile - Denver, CO

(2002-01 - 2003-12)

• Responsible for sales and order integrity support for T-Mobile National Accounts Team Western Region
• Created operating procedures and business practices that increased office efficiency
• Provided day-to-day sales support for Motorola, the largest account in the region

Wireless Account Consultant - Qwest Wireless - Denver, CO

(1999-01 - 2001-12)

• Account managed and trained Qwest Wireless’ large business customers
• Provided sales support, analysis and database management for the Major Accounts sales team
• Managed, trained and restructured billing for largest Government account, producing over 300 add-on sales
• Top sales performing Wireless Account Consultant 3Q00, 4Q00, 1Q01 and 2Q01

Major Account Representative - Nextel Communications - Denver, CO

(1997-01 - 1999-12)

• Responsible for post-sales account management for 100+ Major, Corporate and Government Accounts, including training, upsells, and add-on sales
• Provided database management and sales support to Major Account Executives
• Exceeded sales quota by 250% monthly while supporting three Major Account Executives
• Created position to provide service solutions and training to account base, leading to a 35% increase in revenue

Customer Account Representative - Nextel Communications - Denver, CO

(1996-01 - 1999-12)

• Responsible for training new customer base and providing customer escalation support for sales representatives
• Developed training program for customer base that led to increased customer retention and revenue
• Provided presentations and product demonstration support for potential customers

Customer Service Manager - AllCall Inc.

(1994-01 - 1996-12)

• Ran order management for Nextel’s sole distributor in the West, including quality control, unit level programming, customer account management and troubleshooting
• Ramped accessory sales from less than 10% of revenue to over 30% of revenue in six months
• Led account management for Nextel, including weekly meetings with Nextel’s custom service leadership

Business Major - Grossmont College (1987 - 1989)

Selling Skills - Sandler Sales Training (1999)

Dale Carnegie Management Training (1999)