Member and Visitor Services - Denver Botanic Gardens
(2026-04 - 2026-09)
- Created bookings and process sales for general admission, classes, tours, and events offered at Denver Botanic Gardens
- Assist members and nonmembers with account updates, passes and outstanding issues
Guest Experience Specialist - Rocky Mountaineer - Denver, CO
(2024-08 - 2026-04)
- Efficiently checked-in guests, accurately processing hotel ticketing and maintaining guest records
- Respond promptly to guest inquiries, requests, and complaints, resolving issues in a professional and courteous manner
- Assisted with concierge services such as providing directions, recommendations for local attractions, and arranging transportation
- Maintained knowledge of hotel amenities, services, policies, and local area information to effectively assist guests
Guest Services and Event Services - Colorado Convention Center - Denver, CO
(2024-04)
- Customer Services for Colorado Convention Center
- Responded promptly and professionally to guest inquiries, concerns, and complaints
- Assisted in training new guest relations representatives on service standards and procedures
Guest Services - Colorado Rockies Baseball Club - Denver, CO
(2023-02)
- Developed and implemented standard operating procedures for The Toyota Clubhouse, improving efficiency and consistency
- Lead for the VIP Clubhouse
Owner and Founder - The Walking Dog LLC - Yardley, PA
(2012-01 - 2022-12)
- Started and ran a boutique pet services business in the Yardley, PA area.
National Accounts Representative - T-Mobile - Denver, CO
(2002-01 - 2003-12)
- Responsible for sales and order integrity support for T-Mobile National Accounts Team Western Region
- Created operating procedures and business practices that increased office efficiency
- Provided day-to-day sales support for Motorola, the largest account in the region
Wireless Account Consultant - Qwest Wireless - Denver, CO
(1999-01 - 2001-12)
- Account managed and trained Qwest Wireless’ large business customers
- Provided sales support, analysis and database management for the Major Accounts sales team
- Managed, trained and restructured billing for largest Government account, producing over 300 add-on sales
- Top sales performing Wireless Account Consultant 3Q00, 4Q00, 1Q01 and 2Q01
Major Account Representative - Nextel Communications - Denver, CO
(1997-01 - 1999-12)
- Responsible for post-sales account management for 100+ Major, Corporate and Government Accounts, including training, upsells, and add-on sales
- Provided database management and sales support to Major Account Executives
- Exceeded sales quota by 250% monthly while supporting three Major Account Executives
- Created position to provide service solutions and training to account base, leading to a 35% increase in revenue
Customer Account Representative - Nextel Communications - Denver, CO
(1996-01 - 1999-12)
- Responsible for training new customer base and providing customer escalation support for sales representatives
- Developed training program for customer base that led to increased customer retention and revenue
- Provided presentations and product demonstration support for potential customers
Customer Service Manager - AllCall Inc.
(1994-01 - 1996-12)
- Ran order management for Nextel’s sole distributor in the West, including quality control, unit level programming, customer account management and troubleshooting
- Ramped accessory sales from less than 10% of revenue to over 30% of revenue in six months
- Led account management for Nextel, including weekly meetings with Nextel’s custom service leadership
