Michelle ingram (Shell)

Creates and builds all semester schedules and sets up terms utilizing 25Live and Banner. Utilizes 25Live for course scheduling and Banner interface which requires a knowledge of room attributes. Scheduling reports, general course scheduling procedures, and administers all aspects of academic scheduling and course inventory.

Academic Scheduling Manager - Georgia Gwinnett College - Lawrenceville, GA

(2023-12)

• Creates and builds all semester schedules and sets up terms utilizing 25Live and Banner.
• Utilizes 25Live for course scheduling and Banner interface which requires a knowledge of room attributes.
• Scheduling reports, general course scheduling procedures, and administers all aspects of academic scheduling and course inventory.
• Advises and works with faculty and academic coordinators on scheduling issues.
• Manage and collaborate on the college’s course schedule for fall, spring, and summer semesters.
• Supports the University System of Georgia’s eCore classes, Georgia Film Academy, and other University System of Georgia (USG) course building.
• Creates, maintains, and revises all scheduling related training and process documentation by following established policies and procedures relating to the course schedule.
• Creates reports to analyze course information in collaboration with the office of Enrollment Management Technology.
• Participate in the Registrar’s Office registration activities to include registration of continuing students, assisting with drop/add requests and prerequisite questions.
• Assist with Grizzly Orientation new student registration sessions.
• Responsible for updating the college catalog and providing support for the Registrar's Office at college commencements and orientations.
• Assists the academic community in the optimization of academic spaces to maximize student success.
• Monitors and proofs the academic schedule for accuracy, completeness and effectiveness as related to student success.
• Create the Final Exam schedule in 25Live each term. Review, schedule for room conflicts and resolves/adjustments as needed.
• Assists in the creation and maintenance of course reference numbers and section records during registration and makes modifications as appropriate.
• Processes and notify course cancellations and schedule changes to appropriate staff and faculty.
• Serves as the primary liaison with college technology teams on the academic schedule, and use of academic space.
• Occasionally assumes responsibilities for coordinating and scheduling facilities for events, meetings, workshops, etc.
• Trains academic offices in creating term’s class schedules and faculty course assignments on the Banner system.
• Approves access requests for general purpose classrooms and related services as needed through Facilities Services.

Program Coordinator - Philadelphia College of Osteopathic Medicine - Suwanee, GA

(2016-12 - 2023-11)

• Process payroll for the work study students.
• Schedule Curriculum Committee meetings and take minutes.
• Maintain first and second years academic calendars.
• Updated the PCS department calendar for teaching faculty.
• Purchase and approve office supplies and equipment for the department.
• Email the faculty a weekly reminder of the scheduled PCS scheduled activity.
• Reserved and confirms space for course sessions.
• Work in Smart Sheets, Chrome River, and Kronos as timekeepers, Unimarket, and access for fiscal budget.
• Created documents outlining details of each session for both faculty and students.
• Compiled all handouts/rubrics and other materials needed for term.
• Entered faculty vacation days off on PCS department calendar.
• Build/maintain the PCS Blackboard site with updated documents, and enter students grades weekly.
• Tracked faculty attendance to assure adequate coverage for sessions.
• Maintained updated student roster and tracks attendance.
• Coordinated set up for lab sessions and assist the simulation team and course director as requested.
• Collected and post students weekly quiz grades in Blackboard and their final grade in the Banner system by a set deadline, every quarter.
• I maintained the grade book, collected, compiled, and submitted all student grades.
• Coordinated make up for missed labs and assessments as needed.
• Communicated with students regarding course information, updates, instructions, and/or changes.
• Tracked and maps curricular activities to database.
• Scheduled meetings for faculty through blackboard collaborative, google meet, zoom, and hangouts.
• Scheduled Committee/Curriculum meetings and take notes.
• Updated the curriculum database and mapping projects.
• Worked in ExamSoft to create/post written assessments.
• Communicated learning objectives to students, according to the grading policies for the course.
• Created student groups and detailed rotation schedules for each term.
• Registered faculty and students for courses on blackboard.
• Processed guest lecturers’ voucher and payroll and work study student’s timesheet.
• Collected data for students during the academic year, SOAP notes.
• Prepared travel arrangements for Associate Dean (flights, hotel, and car rental).
• Provided academic support to faculty /students for both on campus and virtual learning.
• Proctored exams and make sure students are successful in completing exam uploads.
• Monitored time off for staff, process request for lab coats, business cards, and office supplies.
• Retained track of student absence notification for class, exams, and leave of absence the department.
• Other duties as assigned by the course director of PCS and Chair of Clinical Education and Chair of Basic Science.

Administrative Assistant - Philadelphia College of Osteopathic Medicine - Suwanee, GA

(2009-02 - 2016-12)

• Managed the Medical Law Course and HIPAA & Certification Quiz.
• Created exams on blackboard, post announcements and update course materials.
• Entered student’s grades in banner and blackboard and register students for course in blackboard.
• Added students to the Pediatric and Psych course – discussion group monthly on blackboard.
• Proctored exams, and email AHEC Coordinators a list of students testing once a month.
• Posted COMAT results on blackboard.
• Created discussion groups on blackboard, add students every month for their courses to participate in discussion groups.
• Managed re-test folder with a list of students who have failed their exams and will need to retake their exams monthly.
• Reserved the computer lab and set it up monthly for all exams for third/fourth-year students.
• Used google calendar and Gmail daily.
• Processed Good Standing Letters monthly for over 250 students.
• Registered third and fourth-year students monthly for four-week rotations with preceptors.
• Assigned CourseEval surveys once a month to over 250 students.
• Ran reports from Courseeval every six months and email/fax over to the preceptors.
• Organized and maintained student’s files and processed Clinical Evaluations.
• Reviewed and advise students with any questions or concerns on their Clinical Evaluations.
• Updated student and preceptor’s information in a database as needed.
• Coordinated yearly group leaders meeting for juniors/seniors through blackboard Web Collaborative meetings.
• Liaison for student and preceptor’s office.
• Processed CME Letters for MD and DO faculty.
• Managed room reservations for meetings, and scheduled web collaborative meeting through blackboard for third/fourth student’s group leaders’ meetings.
• Worked in Admissions, in NOJLI, scanning transcripts, letters of recommendations, and college applications.

Senior Administrative Assistant - Northeastern University - Boston, MA

(2000-11 - 2007-02)

• Provided executive-level administrative and organizational support to the Associate Dean of Residential Life.
• Maintained Associate Dean’s calendar on a daily basis and oversee travel arrangements.
• Helped administer with recruiting, posting positions, scheduling and coordinating interviews, and processing hire/termination packets.
• Maintained confidential employee information in an organized filing system.
• Provided department with accurate contact database for office use.
• Managed operations procedures and ordered office supplies.
• Ordered departmental forms for Residential Life Policies/Procedures.
• Prepared reports, spreadsheets for the department and monitor employee vacation/sick time.
• Supervised 2-3 work-study students and process payroll for 15-20 senior resident assistants.
• Act as liaison and taking on the responsibility of coordinating special events for the Department.
• Served as the main contact for The Residential Life Department.
• Coordinated catered meals for visitors/guests and planning meetings as required by management.
• Welcomed and greeted visitors and direct them to the appropriate person.
• Purchased gifts for departmental incentives, or for a job well done.
• Reviewed vendor invoices and process for payments.
• Monitored departmental expenditures for approval and process, tracking spending against budget.
• Managed purchasing cards and prepared monthly reconciliation reports as needed.

Liberty Mutual Group - Westwood, MA

(1997-03 - 1999-11)

Masters - Higher Education in Science and Administration - Southern New Hampshire University (2017-05)

Bachelor of Science - Management - University of Phoenix (2011-06)

Associate degree - Legal Studies - Newbury College (1995-05)