Michelle Mazzeo

Overseeing daily studio operations, ensuring a high-energy, welcoming, and member-focused environment. Drive membership sales and revenue growth through lead follow-up and studio promotions. Build strong member relationships to improve retention, engagement, and overall member experience.

Assistant Studio Manager - Orangetheory Fitness - Hingham, MA

(2024-05)

• Overseeing daily studio operations, ensuring a high-energy, welcoming, and member-focused environment.
• Drive membership sales and revenue growth through lead follow-up and studio promotions.
• Build strong member relationships to improve retention, engagement, and overall member experience.
• Lead and motivate front desk and sales staff while providing training and ongoing performance feedback.
• Manage lead generation and follow-up processes, including responding to inquiries, scheduling intro classes, and converting prospects into members.
• Maintain accurate membership records, manage scheduling and payments, and assist with resolving member concerns professionally and efficiently.
• Support onboarding, and training of new team members to ensure consistent customer service and adherence to Orangetheory standards.
• Foster a strong studio culture by recognizing member accomplishments, celebrating milestones, and creating a motivating community atmosphere.
• Assist with inventory management, studio organization, opening/closing procedures, and overall facility presentation.

Owner/Photographer - MCM Photography - Weymouth, MA

(2018-02)

Portrait photography for families and individuals

Litigation Paralegal - Burns & Levinson LLP

(2010-06 - 2018-02)

• Summary Judgment and Trial preparation.
• Reviewed and cite checked briefs.
• Gathered, organized and maintained large amounts of exhibits.
• eDiscovery collection/review/production experience
• Organized and processed document productions (electronic and hard copy).
• Prepared privilege logs.
• Reviewed and summarized deposition transcripts.
• Assisted with assembly of appeal briefs.
• Drafted legal documents for filing with court.
• Maintained calendar of critical deadlines.
• Went to various courts/registry of deeds to obtain and/or file legal documents.
• Electronic filing of documents with the Federal Court.
• Filed various pleadings through LexisNexis File and Serve re: asbestos litigation matters.
• Traveled to client offices to obtain/review supportive documents.
• Internet research.

Legal Administrative Assistant - Burns & Levinson LLP

(2001-05 - 2010-06)

• Provided administrative and clerical support.
• Typed correspondence and legal documents.
• Drafted legal documents for filing with the court.
• Went to various court/registry of deeds to file legal documents.
• Interacted with clients on a daily basis.
• Handled record keeping and file maintenance.

Legal Secretary - Lane Altman & Owens

(1998-12 - 2001-05)

• Provided administrative and clerical support.
• Typed correspondence and legal documents.
• Drafted legal documents for filing with the court.
• Interacted with clients on a daily basis.
• Handled record keeping and file maintenance.
• Internet research.

Legal Assistant/Receptionist - Law Offices of John R. MacLaren

(1996-04 - 1998-12)

• Provided administrative and clerical support.
• Organized and maintained daily schedule.
• Typed correspondence and legal documents.
• Handled record keeping and file maintenance.
• Prepared materials for trial.
• Prepared materials for arbitration.
• Performed reception and basic office management duties.

Certificate - Paralegal - Northeastern University