Mikaelah Avery

Experienced Intake Specialist/ Receptionist with over 5 years of relevant and direct experience in administrative healthcare and customer service completing client intake processes. Demonstrated ability to conduct thorough assessments, authenticate eligibility and generate referrals while sustaining accurate records and complying to regulations.

Patient Services Coordinator MHP - Envision Unlimited - Chicago, IL

(2023-01)

Hybrid remote

• Accept inbound calls in a timely manner and direct callers based on specific needs.
• Complete intake assessments and add to appropriate files in the EHR system based on which services they are interested in.
• Provides immediate resources for current and potential clients experiencing crisis (shelter, counseling, employment, etc).
• Attend team meetings weekly.
• Perform other relevant duties as assigned.

Intake Specialist MHP - Trinity Services, Inc. - Homewood, IL

(2022-01 - 2023-01)

• Answers inbound calls professionally and in a timely manner with intent to assess potential or current clients needs and direct if need be.
• Utilizes referral templates to complete client intakes or referrals within a timely manner.
• Communicates with counselors or referral sources (LCPC, therapist or managers).
• Complete intakes/ referrals store them in its appropriate files/systems.
• Complete specific intake/ referrals with proper templates based on Medicaid, Private Insurance or Self Pay.
• Contact clients via call or email, based on their preferred contact, regarding insurance approval to start the process of adding a client to waitlist/ or getting assigned to appropriate clinician.
• Communicates effectively with the verification team to ensure all information is provided to receive payments.
• Check the clinicians schedules regularly for availability to schedule new clients from the waiting list.
• Contact clinicians and instruct them to update their schedules in the system to ensure intake process flows and doesn't get backed up.
• Utilize Microsoft Excel and other EHR systems to assign, provide and schedule clients.
• Attend team meetings weekly.
• Perform other relevant duties as assigned.

Life Skill Trainer - Neurorestorative - Homewood, IL

(2018-09 - 2021-12)

• Daily interaction with several clients per day.
• Build rapport with clients based on their specific needs.
• Communicate with other professionals and PTs precise details about clients daily activities and progress reports.
• Utilize systems for data entry and record keeping.
• Inform clients of their schedules and assigned activities per week (if not daily).
• Attend team meetings.
• Perform other relevant duties as assigned.

Bachelors - Social Work - Southern Illinois University Carbondale (2017-08 - 2022-05)

High school diploma - Crete Monee High School (2013-11 - 2017-06)