Mike Huynh

Highly motivated IT Support Professional with over 20 years of diverse IT experience in providing support for various environments. Seeking to continue to build my career with a company that will utilize my skills, experience, and certifications to make significant contributions to the business and growth of the company.

1. Arrow Electronics, Inc., Arlington, Texas October 2002 – Present
2. Network Support Analyst January 2011 – Present 

• Technical lead for desktop support team on a North America Xerox printer refresh/ standardization project with the implementation of YSoft badge access solution
• Chosen to be part of a special IT projects team that focused on the integration process for globally acquired companies
• Maintain end-to-end communication and assistance to help support 200+ users to transition from a decommission small office to Regus facilities
• Cooperate with telecom team to upgrade from Inter-tel digital keyset system to Avaya VoIP, then to Skype for Business and now Microsoft Teams
• Upgrade all desktops/laptops to Windows 7 before Windows XP end of life and then upgraded to Windows 10 before Windows 7 end of life
• Streamline data protection by migrating all company laptops from McAfee hard drive encryption to native Microsoft Bitlocker with Windows 10
• Work closely with the network teams to provide assistance with US and Canada IP scheme refresh project
• Plan, coordinate and work with IT vendors for office/ warehouse decommissions, consolidations, renovations and relocations
• Collaborate with network engineers to convert all data circuits worldwide from various carriers to Verizon MPLS network; replace or reconfigure existing routers 
• Remove all non-Cisco or unmanage network switches and replace with Cisco manage switches following company standards
• Effectively implement and test backup internet circuits for various branch offices
• Convert backup network solution from Cisco VPN Concentrator/ASA to Juniper SRX platform

1.  
2. Network and Systems Administrator October 2002 – December 2010 (A.E.

   Petsche

   Co., Inc. – acquired by Arrow Electronics, Inc. in 2010)

• Supported 400 users globally across 14 branch offices and 6 small/home offices worldwide with different time zones 24/7
• Responsible for all aspects of server, desktop, wired /wireless network, telecommunications, mobility, printing & technical support for the enterprise
• Managed Windows/Exchange environment with Active Directory, GPO, DHCP, DNS and WINS
• Administered IBM AS/400 user accounts, devices, printers and file shares 
• Designed, implemented and successfully tested disaster recovery plan at remote hot site using high availability software solutions for the business systems
• Reviewed, negotiated and provisioned circuits for all data, wireless and voice services for business needs
• Transitioned internet circuits with various carriers to Sprint’s MPLS network

1.  
2. Sumisho Computer Systems, Irving, Texas October 2000 – September 2002 
3. Systems Administrator November 2001 – September 2002

• Conspired with the help desk, desktop support and network teams to develop, test and implement IT solutions for internal and external users
• Setup, maintained, supported, and managed Windows NT 4.0, 2000, Exchange 5.5 and Novell 4.11 servers
• Created and setup new printers, user accounts, mailboxes, distribution groups, security groups and defined access permissions following standard company policies
• Researched and developed solutions for all internal and external email communication issues
• Planned, scheduled and implemented system backup and restore practice exercises

1. IT Support Analyst October 2000 – November 2001

• Completed a migration of 600 users from Lotus CcMail to a new Microsoft Outlook 2000/ Exchange Server 5.5 email platform in 3 months
• Provided phone and desktop support for local and remote end users in a Windows 95, 98, NT 4.0, 2000, and XP environment
• IT support responsibilities include setup, configure, troubleshoot and resolve network, laptop, desktop, palm pilot, software, hardware, printer and RAS for remote users

1. Cisco Certified Specialist – Enterprise Core

• 640-822 : CCENT/ICND1 (Cisco Certified Entry Networking Technician / Interconnecting Cisco Network Devices – Part 1) - Cisco Certified 8/13
• 640-816 : ICND2 (Interconnecting Cisco Network Devices – Part 2) – Cisco Certified 9/13
• 300-115 : SWITCH – Cisco Certified 9/16
• 300-101 : ROUTE – Cisco Certified 8/19
• 300-410 : ENARSI – Cisco Certified 5/22

1. CCI Training Center, Arlington, Texas
2. Microsoft MCSE Core Curriculum

• Personal Computer Essentials
• Networking Essentials – Microsoft Certified 7/99
• NT 4.0 Workstation – Microsoft Certified 8/99
• NT 4.0 Server – Microsoft Certified 10/99
• NT Server in the Enterprise – Microsoft Certified 11/99
• Windows 2000 Professional – Microsoft Certified 8/01
• Windows 2000 Server – Microsoft Certified 10/01