Career & Education Case Manager (Youth) - Cape Fear Council of Governments - Wilmington, NC
(2025-07)
- Achieved a 50% employment placement rate (6 of 12–17 actively engaged participants), connecting individuals across healthcare, skilled trades, hospitality, and service industries to employment opportunities with wages ranging from $13–$18 per hour.
- Managed a caseload of 35 WIOA participants, prioritizing re-engagement and active service delivery for 17 participants while maintaining compliance with federal reporting standards and accurately documenting outcomes, status changes, and program exits.
- Supported 10 participants in completing or actively progressing through industry-recognized credentials and education programs, including CNA, LPN, HVAC/EPA, Welding, CompTIA+, Nail Technology, EMS, and degree pathways.
- Represented NCWorks through employer engagement and community workforce events, conducting outreach to 50+ job seekers per event while building partnerships with 10+ regional employers to expand training, referral pipelines, and employment opportunities.
Independent Pet Care Specialist - Rover - Wilmington, NC & New London County, CT
(2019-12)
- Manage a high-growth independent service business, maintaining a 100% client satisfaction rate and 40+ five-star reviews for premium, in-home care.
- Oversee specialized care protocols for over 50 clients, including medication administration and behavioral management for diverse breeds and temperaments.
- Ensure meticulous property and logistics management during extended stays, prioritizing safety, sanitation, and clear stakeholder communication.
Paraprofessional - Delta T Group Inc. - New London County, CT
(2020-08 - 2023-05)
Supported academic instruction and classroom behavior management across a school-wide population serving preschool through 5th grade (approximately 250–300 students).
- Assisted students with assignment completion, small-group learning activities, reading and math skill reinforcement, and individualized IEP goals.
- Implemented positive behavior supports, de-escalation strategies, and redirection techniques to maintain classroom structure and promote student engagement across multiple early childhood and elementary classrooms.
Adolescent Group Home Staff - Gilead Community Services - Old Saybrook, CT
- Provided direct therapeutic support and structured supervision for 5 adolescent males ages 15–18 in a residential treatment setting.
- Implemented individualized care plans focused on behavioral stabilization, emotional regulation, and independent living skill development.
- Facilitated structured group sessions targeting coping skills, decision-making, accountability, and interpersonal communication.
- Applied crisis intervention and de-escalation techniques to manage acute behavioral episodes while maintaining a safe, therapeutic environment and collaborating with law enforcement and emergency personnel when necessary.
- Maintained detailed clinical documentation of behaviors, incidents, and progress notes, ensuring continuity of care across multidisciplinary teams and rotating staff schedules.
- Supported daily living activities including meal preparation, hygiene routines, transportation, and community integration activities.
Overnight Support Staff - The Grove School – Therapeutic Boarding School - Madison, CT
- Provided overnight supervision for adolescent males ages 15–18 in a structured therapeutic boarding school environment.
- Maintained safety and behavioral compliance across 10 dormitory units through scheduled safety checks, observation rounds, and adherence to treatment protocols.
- Monitored and documented student behavior, environmental conditions, and safety concerns in accordance with clinical and CT DCF standards.
- Responded to behavioral escalations and medical incidents during overnight hours, utilizing calm, structured intervention techniques while following established chain-of-command procedures.
- Ensured a stable, therapeutic environment that supported student regulation, safety, and readiness for daytime clinical programming.
Harm Reduction Specialist - Alliance for Living - New London, CT
(2022-09 - 2023-04)
- Orchestrated comprehensive intake processes for 50+ clients, serving as a primary link to essential healthcare, behavioral health, and social service referrals.
- Administered diagnostic testing (HIV/HCV) in strict alignment with DPH clinical standards, managing sensitive client data and facilitating critical follow-up care.
- Championed the Harm Reduction Model by providing trauma-informed education on substance use and sexual health to a diverse population of over 200 clients.
- Spearheaded community outreach initiatives, including syringe exchange programs and overdose prevention training, while contributing to agency advocacy via digital media/podcasts.
Mental Health Worker - Natchaug Hospital (Joshua Center) - Norwich, CT
(2021-04 - 2022-09)
- Utilized therapeutic communication and crisis de-escalation techniques to support children and adolescents with mental health challenges, successfully resolving 5+ on-site behavioral crises without law enforcement involvement.
- Collaborated with a multidisciplinary clinical team to support care coordination for up to 50 clients daily, ensuring consistent therapeutic engagement and positive behavioral outcomes.
- Facilitated structured coping skills groups 2 times per week, documenting clinical notes and behavioral progress for up to 15 clients per session using EPIC electronic health records.
- Supervised and ensured safety for up to 35 children during program activities and outdoor recreation, maintaining structure, behavioral compliance, and engagement.
- Operated company vehicles to transport 5–15 children daily, maintaining a medical transport certification and ensuring safe, compliant, and reliable client transportation services.
