Mischa Kanaef

Results-driven Customer Success and Operations professional with 10+ years of experience across retail, hospitality, and event management. Proven track record in driving revenue growth, leading high-performing teams, and delivering exceptional customer experiences in fast-paced environments. Recently expanded into e-commerce, building and managing an online business from scratch, developing strong skills in digital systems, customer lifecycle management, and remote operations.

Highly adaptable with a strong commercial mindset, seeking remote opportunities in Customer Success, Travel & Tourism, and Sales where I can contribute to customer retention, growth, and operational excellence.

Retail Store Manager - yd. - Maroochydore QLD

(2024-07)

• Lead daily store operations and manage a high-performing sales team
• Drive revenue growth through KPI management, upselling strategies, and team coaching
• Deliver exceptional customer experiences, resolving escalations and building long-term loyalty
• Train and develop staff to improve performance, engagement, and service standards
• Manage stock, compliance, and operational processes in a fast-paced retail environment

Founder & Operator - Self-Directed E-Commerce Business

(2023-01 - 2024-12)

• Built and launched an online business from scratch using self-taught e-commerce platforms and digital tools
• Managed end-to-end operations including product sourcing, pricing, marketing, and customer service
• Implemented online systems for order management, customer communication, and issue resolution
• Developed skills in website management, digital marketing, and online customer experience
• Analysed customer behaviour and feedback to improve conversions and retention

Functions Operations Manager - Noosa Boathouse - Noosa QLD

(2022-03 - 2024-01)

• Managed end-to-end event operations, coordinating with multiple stakeholders including clients, chefs, and marketing teams
• Delivered high-value customer experiences across corporate and private events
• Oversaw budgets, staffing, and operational planning to ensure profitability and efficiency
• Implemented training programs and process improvements to enhance team performance
• Maintained compliance with regulatory and operational standards

Duty Manager - Gympie Sports Club - Gympie QLD

(2020-01 - 2022-03)

• Supervised daily operations and led a team of 15+ staff
• Managed customer service delivery, handling escalations and ensuring satisfaction
• Oversaw financial processes including cash handling and reporting
• Developed procedures to improve operational efficiency and team performance

Conference & Events Supervisor - Elements of Byron - NSW

(2016-01 - 2018-08)

• Coordinated and supervised event operations, ensuring seamless execution
• Worked closely with sales and event teams to deliver high-quality client experiences
• Trained and managed staff to maintain service excellence
• Recognised for leadership and innovation with internal award

Food & Beverage Attendant - DoubleTree by Hilton - VIC

(2017-10 - 2018-03)

• Supported conference and event operations in a high-end hospitality environment
• Delivered exceptional customer service and handled client requests efficiently

Small Business Owner - Kandesree Farms - NSW

(2011-01 - 2014-12)

Garlic Production

• Built and managed a small agricultural business from the ground up
• Handled sales, marketing, operations, and financial management
• Developed strong entrepreneurial and problem-solving skills

Diploma of Business - Event Management

Certificate IV - Small Business Management