Mohammed Ishaque

Manager - RadNet Radiology - Baltimore, MD - Remote

(2020-08)

Kept careful records of all mammograms, breast biopsies, breast ultrasounds and breast MRI for the entire east coast in the Mammogram tracking
Contacted patients to make follow-up appointments
Called referring physician offices to get correct referral with correlating ICD 10 codes
Mailed out recalls to patients
Provided results to physicians
Called to get pathologies, prior images, and reports
Followed on undeliverable mails and disconnected numbers
Entered Mammogram results tracking system
Enter Pathology reports
Send out reminder text messages for appointments
Scheduled breast MRI's Mammograms Breast Biopsies

Front Desk Coordinator - Community Radiology Associates - Germantown, MD

(2018-07 - 2020-08)

Answer phones, greet, direct, and assist patients
Check in patients scan data in to RIS system
Collect co-pays and deductibles at time of service
Verify insurance authorizations speak to the insurance verification team dept. when needed
Check insurance eligibility
Burn images on a CD for patients after their exam is over or prepare them for pick up
Schedule patients for any radiological exams with proper preparations
Down code and up code exams when needed
Obtain verbal orders at time of service if needed. Obtain labs when needed
Worked within the guidelines established in the policy and procedure manual and complies with OSHA safety guidelines and HIPPA
Great team member with ability to travel to different locations when needed and exceed expectations
Rarely get any errors at check in, double check work before sending back to techs
Maintain a great relationship with staff members and radiologist
Work very well under pressure, can run a front desk independently while managing to perform at a high level and check in patient professionally
Obtain exam costs for patients
Do deposits for the office when needed
Help train new employees when needed
Perform office manager duties when manager is out
Order office supplies, help deescalate situations
Help train new staff with RIS system and teach them insurance coding

Front Desk Coordinator - Shady Grove Radiology - Rockville, MD

(2011-11 - 2018-05)

Responsible for performing various tasks which support the daily patient flow and operations of a busy Radiology department.

Answered phones, greeted, directed, and assisted patients
Handed patients paperwork, data entry, scanning insurance cards, ID, orders and completed paperwork
Scheduled appointments mainly for CT/MRI/MRA also explained procedures such as X-ray, Ultrasounds, Barium Swallow, Mammograms, Dexa Scan, Nuclear Medicine
Checked patient's eligibility, obtained authorization, responsible for clarification of physician order
Checked for proper indication and obtaining a written signed order from the physician's office
Obtained labs prior to patient appointments if required
Sat in with incoming interviews, trained all front desk staff for all Shady Grove Radiology locations
Worked within the guidelines established in the policy and procedure manual and complies with OSHA safety guidelines and HIPPA
Worked directly with physicians and other Radiology personnel accessing PAC system checking for outstanding reports
Burned CD, signed out and mailed films to requesting Specialist with HIPPA compliance guidelines
Helped patients access patient portal
Arranged for patient transportation, and made sure each patient was treated with excellent service

Medical Records – Part time - Dr. Birns, Gloger & Witten MD - Rockville, MD

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