Mohan Rao

Senior Scrum Master and Agile Delivery Leader with 20+ years of experience driving high-performing teams across Airlines, Banking, Insurance, and Financial Services. Expert in coaching Scrum teams, facilitating Agile ceremonies, removing impediments, and enabling predictable, value-driven delivery. Skilled in SAFe, Scrum, Kanban, DevOps, and enterprise-scale transformation.

Strengthening

Agile maturity, and enabling continuous improvement across multi-team environments. Strong technical background (AWS, CI/CD, APIs, automation) that enhances collaboration with engineering teams and accelerates delivery of complex, mission-critical systems.

Senior Scrum Master / Agile Delivery Lead - Delta Air Lines - MN, USA

(2022-10)

• Led multiple Scrum teams across Crew Modernization (Pilot/FA Payroll, Scheduling, IFS, Foundations), ensuring predictable, high-quality delivery.
• Facilitated all Scrum ceremonies: sprint planning, backlog refinement, daily standups, reviews, and retrospectives.
• Removed impediments, shielded teams from external disruptions, and improved team focus and flow.
• Coached teams on Agile principles, Scrum best practices, and continuous improvement.
• Supported SAFe ART planning, PI execution, dependency management, and cross-team alignment.
• Improved team velocity, sprint predictability, and throughput by implementing Agile metrics (burndown, CFD, FTQ, DRE).
• Partnered with Product Owners to refine backlogs, clarify acceptance criteria, and ensure alignment with business priorities.
• Introduced BDD/TDD practices to improve quality and reduce defect leakage.
• Strengthened team collaboration by implementing working agreements, Definition of Ready, and Definition of Done.
• Conducted Agile maturity assessments and coached teams toward higher performance.
• Worked closely with engineering, DevOps, and QA teams to streamline CI/CD pipelines and improve deployment reliability.
• Supported modernization initiatives including Oracle → AWS migration and GitLab CI adoption.
• Integrated AI Q Developer and (Amazon KIRO tool) with Version One agility tool to create automated stories while doing planning and create bug during execution and Developed live AI dashboards.

Scrum Master / Project Manager - Thomson Reuters (via TCS) - MN, USA

(2021-10 - 2022-10)

• Facilitated Scrum ceremonies, coached teams on Agile practices, and improved delivery predictability.
• Removed blockers, managed risks, and ensured alignment between business stakeholders and development teams.
• Used Agile metrics to drive transparency and improve team performance.
• Supported UAT, release readiness, and cross-functional coordination.

Scrum Master / QA Manager / Technical Product Owner - Delta Air Lines (via Hexaware) - MN, USA

(2015-02 - 2021-10)

• Led Agile/Scrum ceremonies for TechOps and Reservations teams across multiple delivery groups.
• Partnered with Product Owners to refine backlogs and ensure clear, actionable user stories.
• Improved team collaboration, sprint predictability, and delivery flow.
• Supported CI/CD modernization by transitioning teams from Jenkins to Git-based pipelines.
• Introduced BDD/TDD practices and integrated automation into DevOps pipelines.
• Coached teams on Agile values, iterative delivery, and continuous improvement.
• Led QA strategy for mission-critical systems, ensuring readiness for production releases.
• Built automation frameworks (Selenium Grid, Appium) to support continuous testing.
• Led defect triage sessions by analyzing issue severity, prioritizing fixes, coordinating with cross-functional teams, and ensuring timely resolution to maintain release quality and stability.
• Managed project artifacts including KPIs, PHI, WSRs, and audit-ready documentation.

Agile Project Lead / Scrum Lead - Accenture - USA

(2010-02 - 2015-02)

• Facilitated Scrum ceremonies and coached teams on Agile execution for banking and financial systems.
• Managed sprint planning, backlog refinement, burndown tracking, and release coordination.
• Introduced Agile KPIs (FTQ, DRE, DER) to improve quality and reduce production defects.
• Supported DevOps adoption and integrated automation into CI/CD workflows.

Technical Project Manager / Agile Lead - Wipro Technologies - Switzerland, United Kingdom

(2003-10 - 2010-02)

• Led multiple Scrum and Kanban teams, ensuring alignment with sprint goals and delivery timelines.
• Managed Agile artifacts, sprint dashboards, and team performance metrics.
• Facilitated retrospectives and implemented continuous improvement initiatives.

Lean/Six Sigma Project Lead - Tata Aerospace - Germany

(2003-02 - 2003-10)

• Applied Lean principles to improve team velocity, reduce bottlenecks, and optimize delivery workflows.
• Led cross-functional teams and implemented quality and process improvements.