Monique Thomas

Dedicated and compassionate Human Resources and Healthcare Administrative professional with over 6 years of combined experience in the federal government and medical environments. Expert at managing onboarding processes, coordinating employee benefits, and ensuring compliance with federal HR policies and healthcare procedures. Recognized for strong communication, problem-solving, and organizational skills that enhance team efficiency and employee satisfaction.

Human Resources Assistant - U.S. Department of Veterans Affairs - Orlando, FL

(2023-11)

• Coordinate pre-employment activities, including physicals, background checks, and onboarding documentation.
• Extend verbal and written job offers and ensure compliance with pay-setting policies.
• Maintain applicant tracking systems, process SF-50 actions, and support recruitment activities for multiple service lines.
• Foster collaboration across HR, Security, and Occupational Health to streamline the clearance process.

Account Management Technician - U.S. Department of Veterans Affairs - Orlando, FL

(2023-07 - 2023-11)

• Performed accounts receivable reconciliation and debt collection in compliance with agency policies.
• Collaborated with internal departments and external partners to resolve billing disputes and ensure proper collections.
• Maintained accurate fiscal records in VistA and FMS systems while supporting veterans with financial inquiries.

Referral Specialist - Orlando Health Regional Medical Center - Orlando, FL

(2022-12 - 2023-06)

• Processed referrals and obtained prior authorizations for medical procedures.
• Educated patients and providers on referral processes, ensuring timely coordination of care.
• Reviewed insurance policies and secured necessary approvals to prevent delays in patient services.

Patient Access Representative - Arnold Palmer Pediatric Rehabilitation - Orlando, FL

(2022-03 - 2022-12)

• Registered patients, verified insurance eligibility, and collected payments.
• Explained benefits and assisted families with financial counseling to promote understanding of healthcare costs.
• Maintained confidentiality and ensured HIPAA compliance in patient record management.

Associate of Arts - General Education - Valencia College (2018-12)