Monique Williams

Results-driven retail and sales leader with 20+ years of experience driving revenue growth, managing business operations, developing high-performing teams, and delivering personalized customer experiences. Experienced selling premium mattresses, furniture, and bedding to affluent customers across the United States and internationally. Grew annual business-unit revenue 233%, from $1.5M to $5M, while increasing sales conversion from 40% to 70% and average transaction value from $3,500 to $7,000.

Skilled in P&L management, KPI-driven coaching, forecasting, workforce development, and operational improvement, with a focus on premium service and sustainable growth.

Senior Store Manager | General Manager, $5M Business Unit - Sleep Number - Pembroke Pines & Pinecrest, FL

(2014)

• Own P&L performance for a $5M business unit, overseeing revenue, labor, forecasting, hiring, customer experience, and daily store operations.
• Sell premium mattresses, furniture, and bedding while serving affluent customers across U.S. and international markets, tailoring recommendations to customer needs and high-value purchase decisions.
• Grew annual revenue 233%, from $1.5M to $5M over five years, through KPI-driven sales leadership and performance improvement.
• Improved sales conversion from 40% to 70% and increased average transaction value from $3,500 to $7,000 through performance coaching and disciplined sales execution.
• Lead, coach, and develop a 10-person sales team; introduced structured onboarding and succession practices that increased extended-warranty sales and reduced turnover by 10%.
• Earned President’s Circle recognition three times; source resume identifies this as ranking among the company’s top 10% of leaders nationwide.
• Partner with senior leadership to implement sales processes, training initiatives, and operational improvements.

Licensed Insurance Supervisor | Sales Operations & Compliance - Assurant Direct Sales & Underwriting - Miami, FL

(2010 - 2014)

• Supervised a 50-person team across inbound sales, underwriting, and policy issuance, managing staffing, scheduling, and daily performance.
• Improved conversion by 3% and productivity by 10% through coaching, workflow redesign, and performance accountability.
• Raised quality scores from 80% to 85%, met or exceeded 100% of monthly sales targets, and maintained compliance with state and federal insurance requirements.
• Coached and promoted 13 team members into senior or lead roles.

Operations Coordinator - Baptist Health Hospital - Miami, FL

(2008 - 2010)

• Coordinated operations supporting cross-functional teams totaling 200+ employees in a high-volume healthcare environment.
• Supported workforce productivity, compliance, service quality, and patient satisfaction by establishing realistic response and completion-time expectations.

Sales Manager - Sleep Number - Miami, FL

(2005 - 2008)

• Led and coached a sales team to meet and exceed revenue goals through performance management, accountability, and sales development.
• Received the 2006 Milestone Sales Manager Award, including recognition for 10% increases in conversion and average transaction value.