Morgan Crippin

Detail-oriented administrative and operations professional with experience coordinating onboarding, managing calendars and documentation, and supporting cross-functional teams in a fast-paced startup environment. Known for strong organizational skills, clear communication, and ability to streamline workflows.

Customer Operations & Administrative Coordinator at FleetPaths (2024-10 – Present)

• Coordinated client onboarding, including scheduling, system setup, and implementation logistics
• Managed calendars, meeting scheduling, and task tracking to ensure project timelines were met
• Coordinated travel and logistics for trade shows and events, including booking hotels and transportation
• Maintained CRM records and documentation to ensure accurate data tracking and communication
• Provided administrative support including phone management, filing, and document organization
• Developed and maintained SOPs and internal documentation systems
• Acted as liaison between clients and internal teams, ensuring clear communication and timely resolution
• Supported hiring and onboarding processes, including interview scheduling and training coordination
• Managed inventory operations, including ordering, receiving, and fulfillment
• Managed invoicing and accounts receivable follow-up, coordinating with accounting to resolve billing issues

Sales Specialist at Spectrum (2024-01 – 2024-10)

• Consistently achieved and maintained the highest ongoing customer satisfaction rating with Spectrum, contributing to strong client retention and positive feedback
• Matched customers with service plans based on usage needs, improving retention and satisfaction
• Provided immediate troubleshooting for home internet, cable, and mobile hardware connectivity issues, resolving 1st-level technical tickets at the point of contact
• Assisted customers in resolving account issues, improving customer retention
• Delivered product education and training, helping customers maximize value from services

Sales Associate at Verizon (2021-01 – 2023-12)

• Ranked in the Top 0.1% of all Sales Associates nationwide. Recognized for exceptional performance in revenue growth, plan migrations, and maintaining high customer satisfaction scores
• Leveraged in-depth product knowledge to effectively communicate the features and benefits of Verizon Wireless devices, plans, and services, fostering customer confidence and satisfaction
• Demonstrated expertise in handling customer inquiries, resolving issues, and providing exceptional service to ensure customer retention and loyalty
• Specialized in iOS and Android OS troubleshooting, assisting customers with data migrations, cloud backups, and device security setups
• Maintained up-to-date knowledge on current technologies

Theatre Assistant at Riviera Theatre (2017-08 – 2021-01)

• Executed all theatre operations including setup, ticket sales, AV system preparation, film monitoring, and cleanup for daily screenings
• Fostered positive guest experiences by addressing customer concerns, resolving conflicts, and assisting with front-of-house service
• Assisted with inventory tracking and restocking for theatre and bar operations

Professional Bootcamp – Michigan State University (2022-11 – 2023-04)