Ms. Ferrell

Customer service and healthcare administration professional with experience in medical reception, referral coordination, patient services, hospitality, and front desk operations. Skilled in patient and guest communication, insurance verification, order processing, data entry, recordkeeping, payment handling, and protecting confidential information. Known for professionalism, compassion, attention to detail, and teamwork.

Medical Receptionist / Referral Coordinator - Advanced Lung and Sleep - St. Petersburg, FL

(2018-06 - 2025-10)

• Welcomed patients, managed check-in, and accepted payments.
• Processed referrals, prior authorizations, and durable medical equipment (DME) orders; entered CPT and ICD codes.
• Protected confidential patient information in accordance with HIPAA requirements.
• Completed a 220-hour Medical Assistant externship, gaining experience with vital signs, injections, and blood collection.

Front Desk / Night Auditor - Holiday Inn Express - Clearwater, FL

(2021-12 - 2022-10)

• Managed guest check-in/check-out, reservations, phone inquiries, and guest requests.
• Used Opera, Sabre, and Fosse systems to maintain reservation and guest information.
• Balanced daily accounts and prepared invoices and other documentation.
• Responded professionally to guest concerns and coordinated with other departments.

Front Desk Agent / Housekeeping Inspector - Comfront Inn - St. Petersburg, FL

(2020-09 - 2021-12)

• Handled guest check-in/check-out, reservations, payments, and front desk calls.
• Inspected guest rooms and public areas for cleanliness, safety, and readiness.
• Reported maintenance issues, tracked inspection results, and helped maintain housekeeping standards.
• Responded to guest concerns and supported room attendants with procedures and quality expectations.

Dispatcher / Customer Service - Independent Taxi - St. Petersburg, FL

(2021-01 - 2021-10)

• Answered incoming calls and dispatched rides with accurate passenger and trip information.
• Processed credit card information and completed routine operational paperwork.

Patient Service Representative / Customer Service Representative - Pro Oxygen Medical Equipment - St. Petersburg Beach, FL

(2016-04 - 2018-02)

• Received DME and supply orders by phone and fax and completed referral intake.
• Verified insurance coverage, entered patient data, and tracked inventory.
• Processed Certificates of Medical Necessity and CPT/ICD codes; used Brightree for billing and account information.

Patient Service Representative / Customer Service Representative - O2 Solutions - Tarpon Springs, FL

(2015-03 - 2016-03)

• Handled DME and supply orders, referral forms, insurance verification, and inventory records.
• Processed medical necessity documentation and coding; maintained billing and patient account information in Brightree.

Team Lead / Customer Service Representative – Retail - Premier Home Medical Supply - Tarpon Springs, FL

(2014-05 - 2015-09)

• Supported quality assurance and customer service standards.
• Coordinated with patients, physician offices, Medicare, and insurers to complete DME documentation.
• Updated patient records, followed up on orders, and sent insurance-related faxes to physicians.

Associate's Degree - Health Science - Ultimate Medical Academy – Clearwater (2021-01 - 2022-12)

Medical Assistant Diploma - Ultimate Medical Academy (2020 - 2020)