Murrah Noble

Caring and creative customer service professional looking for a forever job. 10+ years of excellence in call center customer and tech support, sales and management, customer service, banking/credit card support, and administration, consistently ranking in the top 10% in quality and performance metrics. Reliable, dedicated, hardworking. Friendly and welcoming, devoted to contributing to a positive and supportive team culture.

Able to put clients/members at ease while addressing their inquiries and resolving issues, always with a smile. Organized and efficient, with a strong work ethic; diligent, reliable, professional. Skilled in multiple communications formats, CRM management and training, productivity software, lead generation and follow-up, troubleshooting, and sales conversion.

OFFICE MANAGER, ADMIN - BlueBolt Home Services - Austin, TX

(2025-01)

Website and bookkeeping/records management for startup home repair company in Austin. Maintains client and contractor databases, places orders for materials, schedules appointments. Entrusted with handling celebrity clientele. Proficient use of Airtable and Google Suite. Contract work, on call Monday-Friday to be accessible at any given time. Also performing duties as event coordinator for the company's annual Happy Trails Ball, a fundraiser for help house dogs and cats in the Austin area.

DIGITAL SALES REPRESENTATIVE/ CONSUMER SUCCESS REPRESENTATIVE - Realtor.com

(2022-01 - 2024-12)

Provided concierge-style "first step" services to potential home buyers, matching them to local buyers/agents and offering lending resources. Served as a primary point of contact to potential home buyers to connect them to local buyer agents and offer lending resources in a hybrid call center environment.

• Cold called 250+ calls each day, promoting professional consulting services and leads to realtors via online lead and marketing packages.
• Performed within the top 25%+ of all reps on the floor, maintaining perfect quality call scores and daily activity, time on phone, and call dialing stats.
• Achieved top stats in all metric categories, ranking consistently in the top 10% of all reps in CSR; received multiple quarterly spotlight management recognitions; was recommended by management to transition to the digital sales team.
• Delivered a recommendation to add a Live Chat module to the company website and worked directly with department directors to facilitate this new and highly effective feature.
• Earned 90-100% Quality scores regularly on DS team. Achieved most monthly sales goals, focused on providing marketing and lead packages to realtors nationwide; documented all data in Salesforce CRM.
• Reported the fewest cancels and returns of the entire department. Received multiple team VIP and other quarterly recognitions; Digital Sales Director personally commended me as a crucial member of the department in terms of morale and ethics.

SPECIALTY SUPPORT REPRESENTATIVE - Teleperformance, Ancestry.com program

(2017-01 - 2022-12)

Delivered all aspects of customer engagement, sales, and support on inquiries/issues related to services such as genealogy research and DNA testing, the troubleshooting and resolution of complex issues, and supporting individual/corporate sales of research subscriptions and DNA test kits. Managed the maintenance/reconciliation of multiple support formats, including phone, email, and live agent chat support in a remote call center; ranked in the top 10% in achieved metrics.

• Provided email support, archives opt-outs and account deletions, RootsWeb tech and customer support, virus/spam removal from databases, and message board support.
• Led the processing of judicial/police opt-out requests; researched and purged databases to protect the personal information of members of law enforcement around the country.
• Addressed customer inquiries and technical issues, and assisted with advanced features.

CREDIT CARD SPECIALIST - Synchrony Bank

(2012-01 - 2017-12)

Led the promotion, sale, and support of Gap Stores, Inc. credit cards in a remote call center, including assisting customers with their credit card accounts, addressing inquiries, resolving issues, and providing support related to credit card products. Consistently held top spots in meeting and exceeding all metrics.

• Processed applications, managed credit limits, handled payments, and updated customer account information; educated customers on features, benefits, and terms of credit card offerings.
• Engaged with customers to investigate/resolve problems such as declined transactions or payment issues; worked directly with store management across the country to help with any in-store purchase situations; managed any identified red flags or possible application or card fraud.
• Reviewed and assisted in providing recommendations to help enhance systems, process flow, and solutions for credit card processing and related issues.

CUSTOMER SERVICE & SALES REPRESENTATIVE - 1800flowers.com Inc.

(2009-01 - 2012-12)

Led all aspects of sales and customer service support via phone, chat, and email communications, including customer engagement, order processing and tracking, client relations, account management, order quotes, and the delivery of service excellence. Consistently meet weekly targets for outreach, prospects, and calls while accurately and effectively articulating value and product knowledge.

• Communicated with customers regarding current product information, provided accurate pricing and quotes, and input product orders to ensure customer satisfaction.
• Managed sales inquiries directly from/to prospective and existing customers to address needs and promoted product offerings and delivery capabilities.
• Continuously met/exceeded all KPIs and received the Top Sales Convertor Award.

BACHELOR OF SCIENCE - ADVERTISING - The University of Texas, College of Communications