Michael Grantham
Project Manager & Customer Service Professional
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About
Dedicated customer service and operations professional with 18+ years of experience ensuring high-quality customer experiences across technical support, call centers, and large-scale projects. Adept at blending empathy with efficiency to exceed customer satisfaction, streamline workflows, and boost client expectations. Proven ability to resolve complex issues, improve team performance, and build trusted relationships with stakeholders.
Brings a service-first mindset to every touchpoint, while leveraging project management skills to deliver consistent, timely results.
Experience
Dedicated customer service and operations professional with 18+ years of experience ensuring high-quality customer experiences across technical support, call centers, and large-scale projects. Adept at blending empathy with efficiency to exceed customer satisfaction, streamline workflows, and boost client expectations. Proven ability to resolve complex issues, improve team performance, and build trusted relationships with stakeholders.
Brings a service-first mindset to every touchpoint, while leveraging project management skills to deliver consistent, timely results.
Education
PMP Certification Exam Prep Course | Project Management | TIA Education
