Mykel Parker

Dedicated and detail-oriented customer service employee with over 10 years of experience in providing exceptional customer support across various industries. Proven ability to handle high-volume inquiries while maintaining a high level of professionalism and efficiency.

Night Auditor/Bartender - Doubletree By Hilton - Greensboro, NC

(2024-03)

• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
• Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Efficiently handled cash transactions and accurately processed payments using POS system
• Participated in monthly team meetings to discuss new promotions or menu changes
• Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
• Implemented upselling strategies resulting in an increase
• Collaborated with management on pricing strategies based on market trends and competitor analysis
• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
• Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
• Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
• Performed night audit duties, including reconciling daily transactions and preparing financial reports
• Verified accuracy of guest accounts by reviewing charges and payments, resolving any discrepancies
• Managed front desk operations during overnight shift, ensuring smooth check-in/check-out process for guests
• Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
• Monitored security cameras throughout the property to ensure a safe environment for guests and employees
• Assisted in training new staff members on night audit procedures and customer service standards
• Maintained accurate records of all guest interactions, requests, complaints, and resolutions in the hotel's database system
• Implemented efficient systems for tracking room availability and reservations during overnight hours
• Collaborated with other departments to ensure seamless communication and coordination between shifts
• Handled cash transactions accurately and securely, balancing cash drawer at the end of each shift

Bartender/Server - Forest Oaks Country Club - Greensboro, NC

(2025-03 - 2025-10)

• Mix and Serve Drinks: Craft cocktails, pour beer and wine, and make non-alcoholic options following recipes
• Customer Service: Greet guests warmly, take orders, suggest menu items, and build rapport
• Safety and Compliance: Check IDs to verify legal drinking age and monitor consumption to prevent intoxication
• Cash Handling: Operate the POS system, process cash or card payments, and manage tabs
• Maintenance: Restock ice, glassware, and liquor, wash utensils, and wipe down surfaces

Night Auditor - The Renaissance - Glendale, AZ

(2023-09 - 2024-02)

• Processes invoices and prepares checkout bills
• Monitors and checks accounting ledger
• Audits financial statement accounts such as receivables and revenues
• Posts room taxes and charges
• Processes discounts and vouchers
• Tracks room availability and occupancy
• Prepares daily reports and summary cash balances

Night Auditor - AC Hotel - Phoenix, AZ

(2021-02 - 2023-07)

• Processes invoices and prepares checkout bills
• Monitors and checks accounting ledger
• Audits financial statement accounts such as receivables and revenues
• Posts room taxes and charges
• Processes discounts and vouchers
• Tracks room availability and occupancy
• Prepares daily reports and summary cash balances

Head Front Desk Clerk - Lakeside Hotel - Oscoda, MI

(2018-01 - 2020-11)

• Oversaw efficient working of all Front Desk-related activities
• Computer Skills and ensured proper workflow
• Prepared required paperwork and provided reports to
• Monitored employee performance
• Trained all new employees in following proper hotel procedures
• Problem-Solving
• Ensured compliance with all department policies and procedures
• Maintained an inventory of supplies and forms for the front desk
• Analyzed customer requirements and ensured timely completion of all needs
• Maintained optimal customer relations and coordinated for same
• Monitored customer check-ins and evaluated all registrations of employees
• Administered all wake-up call requests and ensured AWARDS completion. Black belt in Taekwondo
• Managed guest faxes and distributed them accordingly
• Facilitated in all customer checkouts. Black belt in Karate

Aircraft Mechanic - Kalitta Air LLC - Oscoda, MI

(2019-06 - 2019-12)

Inspect mechanical, hydraulic and structural systems and diagnose malfunctions. Use power and hand tools (e.g. saws, grinders) to repair aircraft parts. Fix broken wings and leaks. Ensure compliance with aviation safety rules and regulations. Consistent Use of forklift, scissor lifts

Machine Operator/Assembler - Cooper Standard - Oscoda, MI

(2018-01 - 2018-12)

Take care of all machine-specific functions such as configuring the equipment, loading and operating the machines, and optimizing the machine capabilities. Ensure that the machine works at its full capacity, oversee its maintenance, and perform timely quality checks.

• Experienced in physical assembly
• Operated manual machining for assembling injection
• Oversaw work orders
• Performed daily and weekly safe set and shut-down activities
• Performed periodic spot checks
• Safely maintained activity logs
• Operated various machinery
• Trained new hires to maintain production tasks
• Keen attention to detail

Dishwasher/Prep Cook/Server - American Cruise Lines - Guilford, CT

(2016-04 - 2018-08)

• Dish washing
• Ware-washing
• Galley Cleanliness and Sanitation
• Assist Chef as needed
• Cleaning and Organizing
• Other duties as directed by Chef or Hotel General Manager
• Receiving stores
• Waking up every day for work in a timely fashion 7 days a week for 4 months
• Loved every bit of it

HS Diploma - Oscoda High School (2004-09 - 2008-06)