N S

Results-driven Credit Collections and Accounts Receivable Manager with extensive business acumen and a proven track record of leading high-performing teams to enhance cash flow, reduce DSO, and improve overall financial performance. Expertise in credit risk mitigation, AR process optimization, and scalable collections strategies across complex enterprise environments. Highly proficient in ERP and financial systems including NetSuite, Oracle, Workday, and Coupa, with deep experience managing multi-channel payment platforms such as Ariba, Tungsten, and SPS Commerce.

Recognized as a motivational leader who drives process automation, staff development, and cross-functional collaboration to achieve operational excellence and bottom-line results.

AR Manager - Americold LLC - Sandy Springs, GA

(2025-02 - 2026-03)

Directed a high-performing collections team supporting global order-to-cash operations for a major logistics provider, driving improvements in cash flow, DSO reduction, and operational efficiency.

• Collaborated cross-functionally with Site Leadership and Business Development teams to resolve escalated billing challenges and improve onboarding effectiveness for new customer accounts.
• Developed data-driven collection strategies and workflow enhancements that improved customer payment compliance and significantly lowered aged receivables.
• Championed a performance-focused culture through ongoing coaching, mentorship, and KPI-driven team development initiatives.
• Managed credit risk functions including bad debt evaluations, trade reference analysis, and customer financial assessments to support informed business decisions.

Credit & Collections Manager - Refrigiwear - Alpharetta, GA

(2021-10 - 2025-02)

Achieved significant AR performance improvements by reducing DSO from 60+ days to 45 days and cutting 90+ day delinquency balances by over 50%.

• Directed, trained, and developed a team of 10 collections professionals, fostering a high-performance culture centered on accountability and results.
• Redesigned the credit evaluation process to strengthen risk management practices and support informed credit limit decisions through detailed financial analysis.
• Oversaw complex invoicing operations and NetSuite cash-to-invoice conversions, resolving discrepancies and improving transaction accuracy.
• Managed month-end financial reporting, including write-off analysis and reconciliation of undeposited funds, ensuring compliance with GAAP standards.

Assistant Credit Manager - Traffix Logistics - Brampton, ON, Canada

(2019-08 - 2021-05)

Led a team of 8 Credit Analysts in executing credit risk assessments, maintaining policy compliance, and supporting high-volume credit operations.

• Performed detailed financial and credit analyses using Dun & Bradstreet, Experian, trade references, and financial statements to minimize exposure and strengthen risk mitigation efforts.
• Partnered cross-functionally with Finance and Operations leadership to accelerate third-party account decisions and improve workflow efficiency.
• Oversaw new account implementation processes and prepared critical month-end GL write-off reporting to ensure financial accuracy and compliance.
• Directed workload distribution and facilitated team meetings to drive operational efficiency, collaboration, and high employee morale.

Graduated - DeVry University