Nadine Onfroy

Detail-oriented Accounting and Accounts Receivable professional with 15+ years of experience supporting cash applications, credit analysis, accounts receivable, accounts payable, collections, reconciliations, and month-end close activities. Proven ability to identify payment discrepancies, reduce aged receivables, improve processes, and build strong customer relationships while maintaining accuracy in high-volume environments. Experienced working with multiple ERP systems including SAP, Oracle, JD Edwards, AS400, Sage, and Excel-based reporting tools.

Accounts Receivable Analyst - AKAM

(2024-05)

• Manage daily cash receipts processing, posting and balancing checks received through mail, lockbox, and in-person transactions.
• Maintain and reconcile security deposit schedules to ensure accuracy of resident account balances and liabilities.
• Review, investigate, and resolve account discrepancies while working directly with residents and management teams.
• Support month-end close activities by assisting accounting teams with account reconciliations, balancing schedules, and financial reporting requirements.
• Prepare, scan, and submit bank deposits while ensuring compliance with company procedures and internal controls.
• Monitor and update budget tracking reports to assist management with financial planning and expense management.
• Act as a primary point of contact for residents visiting the corporate office, resolving billing, payment, and account-related concerns.
• Develop and document Standard Operating Procedures (SOPs) for Accounts Receivable processes to improve consistency and efficiency across the organization.
• Train On-Site Management Executives on receivables procedures, payment processing, and account maintenance best practices.
• Collaborate with leadership on special projects, process improvements, and operational initiatives.

Accounts Receivable / Accounting Specialist - Jazwares

(2020-03 - 2024-05)

• Supported month-end close activities including account analysis, reconciliations, and reporting preparation.
• Investigated and resolved payment discrepancies, short pays, unapplied cash, deductions, and chargebacks.
• Processed accounts payable transactions and ensured timely invoice review and payment.
• Managed billing and invoicing functions while maintaining accurate customer account records.
• Performed collections activities and followed up on outstanding balances to improve cash flow and reduce aging.
• Generated supporting documentation and payment backup reports for internal stakeholders and external customers.
• Conducted vendor credit reviews and analyzed creditworthiness for new business relationships.
• Partnered with management on department projects, reporting initiatives, and process improvement efforts.
• Assisted in maintaining accurate accounts receivable records and customer payment histories.
• Communicated regularly with customers, vendors, and internal departments to resolve financial issues and improve account accuracy.

Cash Applications Specialist / Credit Analyst - Chiquita Brands International

(2016-05 - 2020-03)

• Managed cash application activities for a large customer portfolio, ensuring timely and accurate application of payments.
• Reduced aged accounts receivable by approximately $5 million through detailed analysis, payment research, and correction of misapplied funds.
• Maintained and strengthened relationships with over 250 customer accounts while serving as a primary contact for payment and credit-related inquiries.
• Analyzed customer payment behavior, credit exposure, and account trends to support risk management decisions.
• Created Excel-based tracking tools and reporting processes that improved visibility into customer payment activity and enhanced departmental efficiency.
• Reconciled daily bank deposits to cash reports and maintained accurate cash records for management reporting.
• Investigated unapplied cash, deductions, short payments, and disputed transactions to ensure timely resolution.
• Collaborated with customers and internal departments to resolve cash application issues and improve collection performance.
• Performed collections activities and communicated with customers regarding delinquent balances and payment arrangements.
• Assisted with month-end close, account reconciliations, and financial reporting activities.
• Supported intercompany accounting transactions, general ledger reconciliations, and various full-cycle accounting functions.
• Provided reporting and analysis to management regarding receivables aging, collections performance, and cash application metrics.