Nahom Alexander

Customers focused and detail oriented retail professionals with 3+ years of experience in fast-paced, high-volume environments. Strong background in team leadership, customer service, cash handing, and maintaining high store standards. Known for professionalism and efficiency.

Visual Merchandising Associate at Uniqlo (2024-10 – Present)

• Executed and maintained UNIQLO visual merchandising standards by setting floor displays, zoning product categories, and ensuring clean, organized presentation throughout the sales floor
• Styled and built mannequins and feature displays showcasing key collections such as denim, AIRism, and HEATTECH to drive customer engagement and product visibility
• Supported seasonal floor sets and merchandising updates by following planograms and collaborating with leadership on store layout execution
• Monitored inventory placement on the sales floor and coordinated with stockroom team to ensure proper replenishment and product availability
• Assisted customers with styling recommendations, fit guidance, and product selection to enhance overall shopping experience and increase conversion
• Provided additional store support including fitting room assistance, POS transactions, returns, and maintaining smooth operations during peak traffic hours

Retail Sales Associate at Macy's (2024-09 – 2025-07)

• Delivered exceptional customer service by assisting customers with purchases, styling advice, and product recommendations
• Assisted customers with denim fittings, sizing, outfit coordination, and seasonal fashion selections
• Operated POS systems, processed transactions accurately, and handled returns and exchanges professionally
• Maintained visual merchandising standards by organizing displays, restocking merchandise, and keeping fitting rooms clean
• Supported store operations during high-traffic shifts while helping meet department sales goals through upselling and cross-selling
• Collaborated with team members and trained new associates on store procedures and customer service expectations

Shift Leader at Sweetgreen (2023-09 – 2024-07)

• Led team members during high-traffic shifts to ensure smooth and efficient operations
• Delivered exceptional customer service and resolved concerns professionally
• Managed POS systems, processed transactions, and balanced cash drawers accurately
• Maintained store cleanliness and presentation standards
• Trained and supported new employees to meet performance expectations
• Assisted with opening and closing procedures, including cash counts and securing store

Manager at Pokeworks (2023-01 – 2023-08)

• Managed daily store operations including staffing, service flow, and customer satisfaction
• Supervised and coached team members to maintain high performance and professionalism
• Handled cash reconciliation, deposits, and POS troubleshooting
• Oversaw inventory management to ensure proper stock levels and reduce waste
• Resolved customer issues efficiently to maintain positive brand reputation
• Maintained organized, clean, and visually appealing work areas

Crew Member at Chipotle Mexican Grill (2022-06 – 2022-09)

• Provided friendly and efficient customer service in a fast-paced environment
• Accurately processed transactions and maintained balanced cash drawers
• Prepared customer orders while maintaining quality and presentation standards
• Supported team members during peak hours to ensure speed and efficiency
• Maintained cleanliness and organization of work areas

Bachelor's Degree in Computer Science – University of Texas at Dallas

Associate Degree in Computer Science – Dallas College

High School Diploma – Berkner High School