Natalia Marshavina

Detail-oriented Administrative Professional with 15+ years of experience in title processing, office administration, HR support, customer service, data entry, and healthcare operations. Skilled in managing documentation, maintaining accurate records, supporting daily office functions, and delivering exceptional customer service. Proficient in Microsoft Office Suite, CVR systems, insurance verification, scheduling, and compliance-focused record management.

MVA Title Clerk / Administrative Assistant - CHESACO MANAGEMENT - Baltimore, MD

(2014-02)

• Process vehicle title transactions using CVR and MVA systems while ensuring compliance and accuracy.
• Review title documents, process lien releases, and maintain ownership records.
• Support HR functions including timekeeping, PTO tracking, and employee documentation.
• Prepare bank funding sheets, conduct inventory audits, and maintain operational records.
• Perform high-volume data entry and provide administrative support.
• Manage incoming calls and customer inquiries while maintaining filing systems.

Optician / Patient Services Coordinator - CHARM CITY EYE CENTER - Baltimore, MD

(2009-07 - 2020-04)

• Provided exceptional customer service and patient support in a busy medical office.
• Verified insurance eligibility and assisted with billing-related processes.
• Entered prescription information into electronic systems with accuracy.
• Educated patients on eyewear options and coordinated appointments.
• Assisted providers with patient documentation and office operations.

Front Desk Manager - RAFETS HAIRMASTERS - Owings Mills, MD

(2007-07 - 2009)

• Managed front office operations, scheduling, and customer service activities.
• Assisted with employee onboarding and training.
• Maintained inventory and supported daily business operations.

Front Desk Secretary - GammaStudio, Inc.

Sales Associate - Ranger Joes

Bachelor's Degree - Linguistics - Pedagogical University, Birobidzhan, Russia