Natalia Montero

Detail-oriented Administrative Professional and Business Management Technologist with 5+ years of experience in billing operations, database management (SAP, CRM), and client relations. Proven track record at multinational companies like IBM, specializing in process optimization and high-volume data accuracy. Recently certified Health Coach with a unique blend of organizational efficiency and a people-centered approach.

Sales & Operations Associate at Pixel Press Print Inc (2025-01 – Present)

Managing customer requests and coordinating order workflows with emphasis on accuracy and operational efficiency.

• Manage customer requests through digital channels, including email, text messaging, and video calls, ensuring accurate order processing and documentation.
• Coordinate end-to-end order workflows, including payment verification, internal transfers, and shipping coordination.
• Act as liaison between retail and warehouse operations, auditing inventory movements and reporting discrepancies to accounting.
• Maintain daily operational records across multiple store locations, ensuring compliance with internal procedures and service standards.

Warehouse Assistant at Pixel Press Print Inc (2022-08 – 2024-09)

Managed incoming shipments, inventory fulfillment, and warehouse organization to support multi-location operations.

• Managed incoming shipments by verifying quantities and documenting inventory conditions for internal reporting.
• Specialized in product-specific order fulfillment for multiple store locations, ensuring rapid delivery to meet customer demand.
• Conducted regular inventory counts and reported discrepancies to ensure stock availability and data integrity.
• Coordinated with team members to maintain warehouse organization and optimize the order preparation workflow.

Economic Benefits Assistant at Fiduprevisora S.A. (2021-09 – 2022-05)

Supported legal teams by managing benefit claim records and high-volume client notifications with compliance focus.

• Supported legal teams by managing benefit claim records and ensuring compliance with court rulings.
• Validated legal documents and managed high-volume client notifications via internal CRM systems.
• Managed high-volume notifications for beneficiaries, maintaining professional and empathetic communication during sensitive legal processes.

Fin & Admin Business Associate at IBM (2021-04 – 2021-08)

Managed end-to-end billing and contracting operations for international energy sector client with expertise in multiple enterprise systems.

• Managed end-to-end billing and contracting operations for Naturgy Iberia (Spain), ensuring compliance with international service standards for the energy sector.
• Processed and resolved complex billing requests received from Front Office channels, managing the complete cycle from initial request to final client communication.
• Expertly utilized SAP, Siebel, and Delta systems for real-time data tracking, request processing, and database maintenance.
• Monitored and met strict Service Level Agreements (SLAs), prioritizing high-volume tasks to ensure timely resolution and operational quality.

Administrative Assistant at Grupo Bienestar S.A.S. (2020-07 – 2020-11)

Coordinated medical service scheduling and front-desk operations with high-volume client database management.

• Coordinated medical service scheduling, including specialized appointments, diagnostic exams, and home healthcare services.
• Managed front-desk operations and high-volume call routing, providing professional virtual support to both internal and external clients.
• Optimized and updated client databases using CRM software, ensuring accurate record-keeping and data integrity.
• Liaised with medical providers to streamline service delivery and monitored email correspondence for timely request resolution.

Administrative Support Associate at Distribuidora Nissan S.A. (2018-05 – 2019-06)

Provided high-level administrative support to Sales Management with focus on billing processes and delivery scheduling.

• Provided high-level administrative support to the Sales Management team, handling internal and external communications and executive correspondence.
• Managed the end-of-the-end billing process and delivery scheduling for vehicle orders, ensuring operational effectiveness.
• Prepared and processed official documentation and maintained physical and digital archives using the SIGRU system.
• Liaised with clients and internal departments to streamline order delivery and provide professional service in person and via phone.

Certification in Health Coach Training Program – Institute for Integrative Nutrition (IIN) (2025-12)

Associate Degree in Business Management – Servicio Nacional de Aprendizaje (SENA) (2016-01 – 2018-08)