Natalie Blackburn

Motivated and encouraging team member, proficient in organizing schedules, processing payroll, book-keeping and managing inventory and staff, while enhancing financial operations.

Front Desk Agent at La Quinta (2022-10 – Present)

• Reservations over phone, in person and via computer for guests and provide confirmation information.
• Answer customer telephone calls promptly and appropriately handle needs.
• Greet visitors and customers upon arrival, offer assistance and answer questions to build rapport and retention.
• Calculate billings and post charges to room accounts, reviewing charges with guests at checkout.
• Use internal software to process reservations, check-ins and check-outs.
• Issue room keys to guests upon check-in and answer questions regarding proper use.
• Answer multi-line phone system and greet callers enthusiastically.
• Collect room deposits, fees and payments.

Bank Teller at Cadence Bank (2022-07 – 2022-10)

• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Reconciled cash drawer and resolved discrepancies.
• Counted and packaged currency and coins.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Provided customer records, account statements and copies of checks.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.

Individual Provider at State of Washington DSHS (2009-01 – 2022-07)

• Scheduled daily and weekly care hours for client caseload.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Liaised with key accounts to deliver targeted administrative household support.
• Entrusted to handle confidential and sensitive situations in professional matters.
• Monitored clients' overall health and well-being and noted significant changes.
• Provided compassionate and patient-focused care to cultivate well-being.

Assistant Manager of Operations at Advance America Payday Loans

• Enhanced employee management by developing schedules, tracking time and administering payroll.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Monitored security and handled incidents calmly.