Natalie Roddin

Dedicated healthcare operations professional with 7 years of experience in patient coordination, provider relations, and clinic operations. Expertise in managing high-volume workflows, coordinating multidisciplinary care, and enhancing patient experiences. Skilled in healthcare administration and cross-functional communication across specialty care, imaging, and surgical environments.

Surgical Technologist at Long Island Ambulatory Surgery Center (2025-01 – 2026-01)

• Scrub and assist in ophthalmologic surgical procedures including cataract extraction with intraocular lens placement, retinal detachment repair, macular hole repair, and other microsurgical eye cases
• Assist in oculoplastic procedures including upper and lower blepharoplasty and eyebrow lifts
• Prepare operating rooms by assembling instruments, equipment, and supplies specific to each procedure
• Maintain strict sterile field integrity in compliance with AORN standards and infection control protocols
• Anticipate surgeon needs by efficiently passing instruments, sutures, and supplies
• Perform and document surgical counts with circulating nurses to ensure patient safety
• Assist with patient positioning, prepping, draping, room turnover, and case setup
• Prepared sterile instruments and equipment for surgical procedures

Physician Liaison at C&D Medical Management (2023-10 – 2024-09)

Acted as primary liaison between surgeons, personal injury law firms, and patients.

• Coordinated full continuum of care for legally referred patients, ensuring seamless transitions and improved patient experience
• Managed scheduling, follow-ups, and multidisciplinary care coordination
• Developed and maintained referral networks with specialists and imaging providers to enhance patient access to comprehensive services
• Advocated for patients through in-depth communication and timely follow-up
• Facilitated effective communication between physicians and healthcare management teams to address concerns and streamline operations
• Developed educational materials for physicians on service offerings and clinical updates
• Ensured compliance with regulations while sharing information with outside parties
• Coordinated follow-up visits for discharged patients in order to assess satisfaction levels with services received

Team Lead - Patient Care at Prenuvo (2023-03 – 2023-08)

Oversaw daily operations of a high-volume imaging clinic serving 15-20 patients daily

• Managed staff scheduling, training, and performance oversight
• Educated patients on whole-body imaging procedures to enhance understanding and comfort
• Maintained high standards of patient experience and operational efficiency
• Facilitated team meetings to address challenges and align on objectives
• Implemented process improvements to streamline operations and reduce bottlenecks
• Mentored junior staff, fostering a collaborative learning environment
• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard
• Identified opportunities for process improvements and implemented changes

Medical Assistant/Medical Scribe at Timothy Groth MD PC (2022-07 – 2023-03)

• Took patient vital signs and assisted physicians during examinations and procedures
• Documented office notes in real time during patient visits
• Performed UDS testing and ensured compliance with state guidelines
• Assisted physicians in patient examinations and procedures
• Managed patient scheduling and appointment coordination efficiently
• Collected and documented patient medical histories accurately
• Educated patients on treatment plans and medication usage effectively
• Maintained cleanliness and organization of examination rooms consistently
• Processed insurance claims and verified patient eligibility seamlessly

Clinical Coordinator at Spinecare Long Island (2019-02 – 2022-06)

• Oversaw operations for neurosurgical practice seeing 20-30 patients daily
• Coordinated advanced imaging authorizations and scheduling to ensure timely patient access to necessary diagnostics
• Acted as liaison between patients and physician with rapid response times
• Coordinated patient scheduling and managed clinic workflow for efficient operations
• Implemented electronic health record systems to streamline patient information
• Facilitated communication between patients and medical teams for improved care continuity
• Ensured compliance with healthcare regulations and quality standards in daily operations

Surgical Technology – Adelphi University (2024-05)

Speech Pathology – St. Joseph's College New York, Suffolk Campus (2020-05)

Liberal Arts – Suffolk County Community College (2019-01)