Naveed Ali

Dedicated and personable Customer Services with 2 years of experience supporting clients, managing front-of-house operations, and delivering efficient administrative assistance. Skilled in handling high-volume inquiries, scheduling, and maintaining organised records with a strong commitment to providing an exceptional customer experience.

Receptionist at Mercedes Benz Gargash Elite Dubai (2026-02 – 2026-06) • Greeted and assisted walk-in customers, providing information on vehicle models, services, and pricing • Managed front desk operations including call handling, appointment scheduling, and visitor coordination • Maintained accurate customer records and updated CRM system with service requests and inquiries • Coordinated with sales and service departments to ensure timely resolution of customer queries and complaints • Delivered professional front-line support, contributing to high customer satisfaction and brand representation standards Customer service representative at Royal hotels Dubai (2023-08 – 2024-12) • Greeted and assisted walk-in customers, providing information on vehicle models, services, and pricing • Managed front desk operations including call handling, appointment scheduling, and visitor coordination • Maintained accurate customer records and updated CRM system with service requests and inquiries • Coordinated with sales and service departments to ensure timely resolution of customer queries and complaints • Delivered professional front-line support, contributing to high customer satisfaction and brand representation standards

Bachelor of social sciences in Political sciences and civics – Islamia College Peshawar, Pakistan (2018-09 – 2022-08)

Certification in Social work and counselling – IOSH Pakland educational institution (2022-12 – 2023-07)