Nichole Brooks

Customer Service professional with experience in a variety of business environments. Possess strong communication, interpersonal and problem solving skills. Dependable, work well as a team member and independently.

Extensive and diverse experience auditing, communication, cash application and cash handling Competent in meeting deadlines and tasks demanding both accuracy and efficiency Highly motivated with accomplished interpersonal skills, Adaptable and quick to learn while requiring minimal supervision Authorized to work in the US for any employer

Delivery Driver at Domino's Pizza (2020-05 – Present)

• Perform the final checks on a restaurant's product before delivering items to the customer. Pizza delivery drivers also process cash or card payments and return change when necessary.
• Answer phones and assist customers with placing orders inside and pick up window
• Assist coworkers with any questions or concerns that may arise during the work shift
• Resolved complaints promptly and professionally
• Cross-trained and coordinated scheduling with team members to ensure seamless service.
• Took initiative to find extra tasks when scheduled duties were completed

Shift Manager/Key Holder at Wendy's (2024-05 – 2025-04)

• Maintained high standards of quality control to ensure customer satisfaction
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
• Analyzed market trends and competitor activities to identify potential risks or opportunities for the business
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Resolved customer complaints or issues promptly while maintaining a positive brand image
• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc

Shift Leader/Server at Perkins (2021-11 – 2022-11)

Performance will have a direct affect on the unit's sales and profits through consistent guest satisfaction and cost controls.

• Ensures that all guests are properly greeted, seated, and served.
• Accountable for proper resolution of all guest complaints.
• Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks.
• Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.
• Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
• Trains employees during shift to guarantee proper and productive performance.
• Takes responsibility and verifies that all menu items are prepared and served according to standards.
• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
• Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
• Responsible for change fund, cash register, and guest check control.

High School – Washburn Senior High School