Nicole Jay

Compassionate and detail-oriented healthcare professional with experience as a Donor Technician, supported by a strong background in customer service, retail, and call center operations. Skilled in donor screening, phlebotomy, patient care, medical documentation, and maintaining compliance with safety and quality standards. Proven ability to communicate effectively, resolve concerns with professionalism, and provide exceptional care in fast-paced environments.

Recognized for building trust with donors and customers, collaborating with multidisciplinary teams, and delivering accurate, efficient service. Eager to contribute clinical expertise, a strong work ethic, and a patient-centered approach to a growing healthcare organization.

Customer Care Representative - Alorica - Call Center

(2024-01 - 2026-01)

• Assisted customers with questions regarding products, services, billing, and account information.
• Resolved customer concerns, complaints, and service issues while maintaining a high level of customer satisfaction.
• Handled difficult or upset customers with patience, empathy, and professionalism
• Followed company policies and compliance standards during every customer interaction.

Donor Center Technician - Grifols Biomat Plasma Donation Center

(2023-01 - 2024-01)

• Conducted health history interviews and measured vital signs, including blood pressure, pulse, temperature, and hemoglobin levels.
• Performed venipuncture and monitored blood, plasma, and platelet collection procedures according to established protocols.
• Followed FDA, AABB, OSHA, and company policies regarding donor safety, infection control, and quality assurance.
• Prepared donation stations by cleaning, disinfecting, and stocking supplies before and after each procedure.
• Collaborated with nurses, physicians, and donor center staff to ensure efficient daily operations.

Store Association - Walmart

(2020-01 - 2023-01)

• Assisted customers with locating merchandise and provided friendly, knowledgeable service.
• Operated cash register and processed cash, credit, debit, and mobile payments accurately.
• Worked collaboratively with team members to achieve daily sales and operational goals.
• Adapted quickly to changing priorities in a fast-paced retail environment.

Store Clerk / Cashier - Speedway

(2018-01 - 2020-01)

• Operated cash registers and point-of-sale (POS) systems to process cash, credit, and debit transactions accurately.
• Delivered exceptional customer service by assisting customers with purchases, questions, and product recommendations.
• Assisted with opening and closing procedures, including securing the store and completing required documentation.

G.E.D - Sheridan Technical College (2024-01 - 2026-01)

Florida Career College (2016-01 - 2017-01)