Nicole Johnson

To obtain a position where I can utilize my skills and experience. Aiming to create a safe, positive and productive environment. Mission-driven professional with years of experience supporting nonprofit initiatives, community engagement, and program development. Proven ability to build partnerships, manage projects, and drive impact through strategic planning and collaboration. Passionate about advancing education equity, public health and social justice.

Chief of Housing at Housing Community Mediation (2022-06 – 2026-01)

• Managed and supported programs improving engagement and program goals.
• Coordinated and oversite of outreach initiatives, building partnerships with community groups, schools, agencies.
• Tracked program data and prepared reports to measure impact and inform strategy.
• Implementation of Housing Action Plan and development.
• Developed and maintain relationships with governmental agencies, not-for-profit programs, private and public funding sources such as HUD, HPD, HCR, OMH, OPWDD, LIHTC, FHEPS, Enhanced Housing Voucher, Section 8 and HRA. Interact with property owners/managers/developers/landlords.
• Oversight of all supportive housing, independent living and community based sites. Supervise a team of highly experienced Program Directors and Assistant Program Directors.
• Conduct site visits. Ensure that support is provided effectively and in accordance with the guidelines established by funding sources and government housing programs.

Program Director at Samaritan Village (2017-11 – 2022-05)

• Oversight of day-to-day operations of nonprofit programs, ensuring smooth delivery of services.
• Recruited, trained, and supervised Assistant Program, Social Services, Operation and Security.
• Collaborated with cross-functional teams to implement community initiatives.
• Maintained donor and stakeholder communications, oversight operations of the program including administrative, supervisory, and contract oversight.
• Develop and adapt strategies for program implementation and service delivery, supervise staff and coordinate training and education, and track program progress on performance measures.
• Oversee team staff that review cases for shelter discontinuances; monitor and track Independent Living Plan (ILP) violations and ensure proper tracking in the CARES system.
• Develop and maintain relationships with governmental agencies, not-for-profit programs, private, public funding sources such as Section 8, CITY FHEPS, HUD, HCR, HPD, LIHTC, OASAS, OMH and HRA.
• Ensure that charts and recording systems meet proper service control and standards, including DHS, OTDA, and other regulatory agencies.
• Ensure accurate reporting to regulatory agencies and internal sources in accordance with regulations and indicated timeframes. Prepare for all internal and external audits, including creating, executing and reviewing Corrective Action Plans.
• Preparation of demographic reports and updates regarding targeted client populations for DHS, OMH, DOB, DOH and OTDA review. Ensures on-going training for staff to ensure compliance with OMH, DHS, OASAS and OTDA policies and procedures.

Case Manager Supervisor/Housing Specialist at Urban Resource Institute (2013-09 – 2017-11)

• Oversite of operations of the program including administrative, supervisory, and contract oversight.
• Develop and adapt strategies for program implementation and service delivery, supervise staff and coordinate training and education, and track program progress on performance measures.
• Oversee team staff that review cases for shelter discontinuances; monitor and track Independent Living Plan (ILP) violations and ensure proper tracking in the CARES system.
• Develop and maintain relationships with governmental agencies, not-for-profit programs, private and public funding source.
• Review and update delinquencies.
• Corrective-action of alleged violations of rental agreements, applications, evictions, certifications; and other filings under the relevant laws, rules, and regulations related to renting control and rent stabilization.
• Supervisory case review of case files in CARES, AWARDS and, HOMES.

LMHC in Psychology – NYU Department of Psychology (2028-09)

MS in Criminal Justice – Southern New Hampshire University

BA in Psychology – Touro College

AAS in Human Services – Touro College