Nicole Udell

Operations leader with background spanning restaurant/retail management (2 years Operations & Restaurant Manager at Love's Travel Stops, 1.5 years Unit Manager at Waffle House) and insurance operations (Adjuster & Agent with Allstate and Progressive). Bachelor's in Human Relations from Trevecca Nazarene University. Experienced in budgeting, P&L; ownership, food/labor cost control, claims management, team leadership, and compliance.

Focused on efficiency, cost reduction, and operational excellence.

Operations & Restaurant Manager at Love's Travel Stops & Country Stores (2023-01 – Present)

• Oversee daily operations for both travel stop and quick-service restaurant in high-volume environment
• Manage and track operating budgets including food cost, labor, inventory, and supplies; prepare variance reports and forecasts
• Control food cost and waste through inventory accuracy, portion control, and ordering; maintain labor cost within target
• Lead, hire, train and schedule cross-functional team of 15+ associates
• Ensure health department compliance, food safety, and audit readiness
• Partner with vendors and negotiate supply needs to reduce costs

Unit Manager at Waffle House (2022-01 – 2023-06)

• Managed full unit operations for high-volume 24/7 restaurant, overseeing daily P&L;, food cost, labor, and cash handling
• Led, hired, trained, and scheduled team of 20+ associates; coached for performance and retention
• Controlled inventory, ordering, and waste to meet food cost targets and reduce shrink
• Ensured compliance with health, safety, ServSafe, and company standards
• Drove sales through upselling and speed of service

Insurance Adjuster & Agent at Allstate & Progressive (2018-01 – 2022-12)

• Managed full lifecycle of insurance claims and policies, handling high caseloads with accuracy and compliance
• Evaluated claims, determined liability, negotiated settlements, and controlled costs while maintaining customer satisfaction
• Sold and serviced auto, home, and commercial policies; exceeded sales and retention targets
• Ensured compliance with state regulations, carrier guidelines, and documentation standards
• Developed strong skills in risk assessment, budgeting, and conflict resolution

Bachelor's Degree in Human Relations – Trevecca Nazarene University