Nina Roman

Compassionate and service-oriented professional with experience in customer service, patient-facing communication, and working with diverse populations. Experienced in providing attentive support, maintaining a welcoming environment, handling sensitive situations with patience and professionalism, and communicating effectively with individuals from different backgrounds. Seeking an entry-level position in behavioral health, substance use recovery, mental health, or patient support, where I can apply strong communication, active listening, empathy, and interpersonal skills while gaining hands-on experience in a healthcare and recovery setting.

Barista at JUNBI (2024-07 – Present)

• Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment while creating a warm and welcoming atmosphere by promptly greeting customers and having a positive attitude.
• Craft high-quality teas, matcha, sandwiches, rice balls, and lattes, ensuring each meal meets customer expectations.
• Increased sales and enhanced customer satisfaction through strong product knowledge, personalized recommendations, efficient cashiering, and consistent attention to detail in a fast-paced environment.

Front Desk Receptionist at CENTRA STATE FITNESS (2023-06 – 2024-06)

• Provided professional front desk support by greeting guests, answering multi-line phones, scheduling appointments, directing inquiries to the appropriate departments, and maintaining a welcoming environment for members and visitors.
• Managed administrative and clerical tasks including scanning and organizing documents, entering data into Excel and computer systems, processing event waivers and safety forms, and maintaining accurate records with strong attention to detail.
• Built strong relationships with regular members through friendly customer service, clear communication, intercom announcements, and efficient problem-solving in a fast-paced front desk setting.

Key Holder at CLAIRES (2020-07 – 2022-01)

• Managed opening and closing procedures, handled cash transactions accurately, maintained store organization, and supported daily operations as a trusted Third Key Holder in a fast-paced retail environment.
• Delivered exceptional customer service by assisting shoppers with jewelry selections, upselling accessories and premium products, including diamond jewelry, while creating a fun and welcoming shopping experience.
• Performed safe and sanitary ear piercings for children and customers of all ages, ensuring comfort, professionalism, and compliance with company health and safety standards.

Volunteer at TRENTON AREA SOUP KITCHEN (TASK) (2024-06 – Present)

• Helped create a welcoming and supportive environment for community members seeking meals and assistance
• Prepared, organized, and served food while maintaining cleanliness and following proper food-handling practices
• Worked collaboratively with volunteers and staff to efficiently serve large numbers of guests
• Provided respectful, compassionate interactions with individuals from a variety of backgrounds and circumstances

Volunteer at HOWELL TOWNSHIP SENIOR CENTER (2018-09 – 2020-06)

• Built meaningful connections with senior citizens through painting and creative activities
• Provided companionship and positive social interaction to help promote emotional well-being
• Encouraged seniors to participate in creative activities while offering patience, kindness, and support
• Helped create a welcoming and uplifting environment through conversation, engagement, and shared activities

High School Degree – JACKSON MEMORIAL HIGH SCHOOL (2016-2020)