Nish Patel

IT Analyst with several years of experience delivering Tier 1-2 support to 150+ users across multi-site environments. Expertise in troubleshooting Windows, macOS, and mobile platforms, administering Microsoft 365 and Active Directory, and managing hardware deployments, including a print-management rollout that cut downtime by 30%. Proven track record of improving ticket resolution speed and creating clear documentation for end-users.

Seeking to leverage strong technical and communication skills to enhance IT service efficiency and support business objectives.

IT Analyst - ABC Imaging - Carlstadt, NJ

(2025-12)

• Delivered Tier 1–2 IT systems support for Windows and macOS users across multiple sites using ticketing systems, resolving 40–60 tickets weekly with ~85% first-contact resolution, reducing average ticket backlog by 25%.
• Administered Microsoft 365 and Active Directory for 200+ accounts, handling onboarding/offboarding, permissions, and security policies, improving access turnaround time by 30%.
• Managed file servers, print servers, and large-format printing systems (Caldera, Oris), supporting high-volume production and reducing print-related downtime by 20–30%.
• Executed 100+ OS deployments, hardware upgrades, and system migrations annually, repairing and reimaging devices to extend hardware lifecycle and reduce replacement costs by ~20%.
• Supported core IT infrastructure, including virtual machines, CAT6 network installations (50+ drops), server room maintenance, VoIP, and asset inventory (200+ devices), working as part of a team to consistently meet tight deadlines across 5–10 concurrent projects.
• Centralized digital document management workflows by integrating document scanning and archiving solutions, enhancing retrieval efficiency and supporting compliance with client confidentiality requirements.

IT Analyst - COSCO SHIPPING Logistics (North America) Inc. - Secaucus, NJ

(2023-03 - 2025-11)

• Researched, designed, and proposed implementation of a security camera and access control system for a 50+ employee office, collaborating with team members to improve physical security coverage by 40% and strengthen compliance standards.
• Led deployment of Canon printers and Uniflow print management system across 5 locations, improving print efficiency and reducing downtime by 30%, supporting 1,000+ weekly print jobs.
• Directed development of a custom AWS-based trucking application with geolocation and real-time weather rerouting, increasing delivery accuracy by 25% and improving customer visibility for 100+ daily shipments.
• Optimized data workflows within Compcare WMS, improving data accuracy by 20% and increasing operational efficiency for logistics operations supporting 100K+ transactions annually.
• Designed and enhanced SharePoint (Microsoft 365) environments and implemented over 10 Power Automate workflows, reducing manual processes by 30% and saving more than 10 hours per week across teams.
• Collaborated with AWS App Studio team to reengineer PTO and IT asset management applications, reducing reliance on Microsoft licensing and generating $50K+ in annual cost savings.
• Built automated reporting solutions using SQL Server and Power BI, enabling real-time dashboards for 5+ departments and reducing manual reporting effort by 40%.

IT Specialist - COSCO SHIPPING Logistics (North America) Inc. - Secaucus, NJ

(2022-11 - 2025-11)

• Delivered Tier 1–2 help desk support to 150+ users across 7 locations using helpdesk software, resolving 30–50 tickets weekly with ~85% first-contact resolution and minimizing downtime across hardware, software, and network issues in Microsoft 365 and Active Directory environments.
• Analyzed system performance with SolarWinds and support-ticket trends in PowerBI to deliver evidence-based recommendations that streamlined IT processes, boosted operational efficiency, and guided long-term infrastructure planning.
• Developed and maintained 100+ IT knowledge base articles and SOPs in Freshdesk software, improving documentation accessibility and reducing repeat support requests by ~20%.
• Evaluated and recommended 5+ new technologies and tools annually, driving process improvements and increasing team productivity while aligning with industry best practices.
• Led implementation of AWS WorkSpaces VDI solution for remote users, reducing hardware dependency and generating $100K+ in cost savings over a 5-year refresh cycle.
• Streamlined Active Directory access management by implementing automation workflows, reducing manual administrative effort by 30% and improving security compliance across multiple sites.

Research and Development Intern - New Jersey City University - Jersey City, NJ

(2018-09 - 2022-07)

• Conducted analysis of COVID tracing app data using Python and pandas, examined potential vulnerabilities and performed sentiment analysis to gauge public perception, and delivered actionable insights to improve app security and user experience.
• Utilized Python to implement machine learning algorithms, including Logistic Regression and Linear Regression, coupled with advanced data analysis and manipulation tools such as pandas and NumPy.
• This empowered comprehensive organization and analysis of app reviews, facilitating data-driven decision-making and insights generation for app enhancement strategies.
• Collaborated closely with peers to consolidate our research findings and co-authored a research paper accepted for presentation at the 2021 Institute of Electrical and Electronics Engineers (IEEE) International Conference on Big Data, showcasing our collective expertise and contributions to the academic community.

Bachelor of Science - Computer Science - New Jersey City University (2018-09 - 2022-07)