Certified Manager of Community Associations (CMCA) - Northwest Property Management
(2024-08 - 2026-07)
- Managed day-to-day customer experience and operations across a portfolio of 10 residential and commercial communities serving 1,700+ stakeholders.
- Served as the escalation point for complex customer and operational issues, coordinating internal teams, vendors, attorneys, Boards, and homeowners through resolution.
- Managed vendor performance, contract negotiations, operational workflows, capital projects, multi-million-dollar budgets.
- Prepared recurring operational reports, tracked open issues and project status, and communicated trends, risks, and recommended actions to executive stakeholders.
- Identified service and process gaps and implemented workflow improvements to strengthen communication, responsiveness, and customer experience.
- Recognized as Manager of the Year (2025) for outstanding customer service, client retention, and leadership.
Co-Owner & Property Operator - Lucky 7 Properties, LLC
(2024-01)
Co-own and operate a short-term rental business delivering exceptional guest experiences through hospitality technology, revenue optimization, and operational excellence.
- Maintains a 4.91 Airbnb rating and has earned both Superhost and Guest Favorite recognition through responsive service and a consistent guest experience.
- Achieved 81.8% peak season occupancy through demand forecasting, dynamic pricing, and continuous market analysis.
- Maintains a 100% guest response rate, addressing questions and issues promptly throughout the guest lifecycle.
- Use Hospitable, PriceLabs, and Revr to automate guest messaging, manage reservations, optimize pricing, and monitor business performance.
- Continuously analyze booking trends, guest feedback, and market conditions to improve occupancy, pricing strategy, and the overall guest experience.
Licensed Realtor - @properties Christie's International Real Estate
(2021-03)
- Closed more than 40 residential real estate transactions totaling over $13 million in sales.
- Manage the complete client lifecycle, from discovery and property strategy through negotiation, contract execution, closing, and post-sale relationship management.
- Coordinate lenders, attorneys, inspectors, contractors, title companies, and other partners to keep complex transactions moving and deliver a seamless client experience.
- Build referral-driven relationships through proactive communication, advocacy, market knowledge, and calm problem resolution.
Yoga Department Manager - Life Time Inc.
(2018-04 - 2021-03)
- Led, coached, and developed a team of 13 instructors while overseeing daily department operations and brand-aligned customer experience.
- Managed hiring, onboarding, scheduling, performance coaching, and team capacity.
- Monitored participation and engagement metrics and adjusted programming and staffing based on performance trends.
- Partnered cross-functionally with club leadership to resolve member concerns, brand standards, and improve the member experience.
- Consistently exceeded participation and class engagement goals by creating an artistry-level program.
Founder & CEO - Suzanne Marie Photography
(2011-09 - 2023-09)
Built and operated a photography business from a home-based startup into a retail storefront.
- Managed the complete customer journey, including marketing, sales, consultations, scheduling, service delivery, issue resolution, financial operations, branding, and social media.
- Created a high-touch client experience that generated repeat business, referrals, and long-term customer relationships.
