Suzanne Pesce

Award-winning client experience and operations leader with 20+ years of experience leading teams, managing complex service operations, resolving escalated customer issues, and building processes that improve the customer experience. Experienced in cross-functional coordination, vendor management, performance reporting, workflow improvement, and translating customer feedback into actionable solutions. Recognized as "Manager of the Year" in 2025 for outstanding customer service, client retention, and leadership.

Certified Manager of Community Associations (CMCA) - Northwest Property Management

(2024-08 - 2026-07)

• Managed day-to-day customer experience and operations across a portfolio of 10 residential and commercial communities serving 1,700+ stakeholders.
• Served as the escalation point for complex customer and operational issues, coordinating internal teams, vendors, attorneys, Boards, and homeowners through resolution.
• Managed vendor performance, contract negotiations, operational workflows, capital projects, multi-million-dollar budgets.
• Prepared recurring operational reports, tracked open issues and project status, and communicated trends, risks, and recommended actions to executive stakeholders.
• Identified service and process gaps and implemented workflow improvements to strengthen communication, responsiveness, and customer experience.
• Recognized as Manager of the Year (2025) for outstanding customer service, client retention, and leadership.

Co-Owner & Property Operator - Lucky 7 Properties, LLC

(2024-01)

Co-own and operate a short-term rental business delivering exceptional guest experiences through hospitality technology, revenue optimization, and operational excellence.

• Maintains a 4.91 Airbnb rating and has earned both Superhost and Guest Favorite recognition through responsive service and a consistent guest experience.
• Achieved 81.8% peak season occupancy through demand forecasting, dynamic pricing, and continuous market analysis.
• Maintains a 100% guest response rate, addressing questions and issues promptly throughout the guest lifecycle.
• Use Hospitable, PriceLabs, and Revr to automate guest messaging, manage reservations, optimize pricing, and monitor business performance.
• Continuously analyze booking trends, guest feedback, and market conditions to improve occupancy, pricing strategy, and the overall guest experience.

Licensed Realtor - @properties Christie's International Real Estate

(2021-03)

• Closed more than 40 residential real estate transactions totaling over $13 million in sales.
• Manage the complete client lifecycle, from discovery and property strategy through negotiation, contract execution, closing, and post-sale relationship management.
• Coordinate lenders, attorneys, inspectors, contractors, title companies, and other partners to keep complex transactions moving and deliver a seamless client experience.
• Build referral-driven relationships through proactive communication, advocacy, market knowledge, and calm problem resolution.

Yoga Department Manager - Life Time Inc.

(2018-04 - 2021-03)

• Led, coached, and developed a team of 13 instructors while overseeing daily department operations and brand-aligned customer experience.
• Managed hiring, onboarding, scheduling, performance coaching, and team capacity.
• Monitored participation and engagement metrics and adjusted programming and staffing based on performance trends.
• Partnered cross-functionally with club leadership to resolve member concerns, brand standards, and improve the member experience.
• Consistently exceeded participation and class engagement goals by creating an artistry-level program.

Founder & CEO - Suzanne Marie Photography

(2011-09 - 2023-09)

Built and operated a photography business from a home-based startup into a retail storefront.

• Managed the complete customer journey, including marketing, sales, consultations, scheduling, service delivery, issue resolution, financial operations, branding, and social media.
• Created a high-touch client experience that generated repeat business, referrals, and long-term customer relationships.

Certificate - Business Management

High School Diploma