School Van Driver at BlueCap Service (2025-08 – Present)
- Transport school-aged, alternative education, and special needs students safely while adhering strictly to all traffic regulations.
- Foster strong, collaborative communication and friendly relationships with students, parents, and school administration.
- Establish optimized daily pick-up and drop-off routing schedules to minimize student wait times.
- Perform meticulous pre-trip vehicle inspections (brakes, lights, tires) and maintain accurate logs for fuel and mileage.
In Home Caregiver at Kings Home Healthcare (2025-01 – Present)
- Deliver personalized, compassionate in-home care to individuals with complex health conditions to promote emotional and physical well-being.
- Assist clients with Activities of Daily Living (ADLs) including mobility support, bathing, grooming, and dressing.
- Coordinate, manage, and accompany clients to essential medical appointments to ensure continuity of care.
- Support rehabilitation goals by safely guiding clients through prescribed therapeutic exercises.
- In home care for my 4yr old Autistic son
Tax Professional at Intuit (2024-12 – 2026-03)
- Prepared accurate federal, state, and local tax returns remotely for a diverse client base.
- Maintained high client satisfaction ratings by providing exceptional, clear virtual customer service.
- Managed personal workflow pipelines to track client milestones and ensure timely completion of filings.
Tax Preparer at Smoker & Company (2024-06 – 2025-01)
- Conducted personal and business tax preparation while providing expert answers to complex tax questions.
- Reviewed official tax notices to build compliant solutions and filled out property tax/rent rebate forms.
Tax Professional at DL & K Taxes LLC (2023-01 – 2024-05)
- Handled full-cycle personal and business tax filings alongside processing rental rebate documentation.
- Managed cash handling and securely collected administrative fees for tax preparation services.
Lead Sales Associate / Key Holder at The Loft Outlet (ANN Taylor) (2022-11 – 2023-11)
- Opened and closed retail facilities securely while managing register balancing and cash handling.
- Supervised floor sales associates and drove business metrics through elevated customer service.
Claims Adjuster at The Loomis Company (2021-12 – 2022-11)
- Examined, calculated, and adjudicated complex insurance claims in strict compliance with plan documentation.
- Conducted daily open audits and processed high-dollar claims under rigorous morning and afternoon deadlines.
Daycare Teacher at Ruiz Family Daycare (2021-04 – 2021-10)
Early Childhood Education (ECE), Behavior Management & Guidance, Curriculum & Lesson Planning, Parent-Teacher Communication, Sanitation & Health Safety, Infant/Toddler Care Milestones, Emergency Preparedness & First Aid/CPR
- Maintained a clean, sanitized, and safe learning environment by strictly following local health and safety childcare regulations.
- Supervised daily routines including structured playtime, hygienic diapering, potty training, and scheduled nap times.
- Administered nutritious meals and snacks while carefully managing specific dietary restrictions and allergy protocols for up to [Number] children.
- Monitored playground and indoor activities proactively to prevent injuries and maintain a calm, secure space.
- Designed and implemented age-appropriate lesson plans that promoted cognitive, social, and emotional development milestones.
- Facilitated interactive learning activities encompassing arts and crafts, music, sensory play, and early literacy skills.
- Guided positive behavior management techniques to teach sharing, emotional regulation, and basic conflict resolution skills among toddlers.
- Communicated daily with parents and guardians regarding student progress, behavioral updates, and medical forms via digital childcare applications.
- Maintained accurate, compliant digital records tracking child attendance, incident reports, daily logs, and developmental milestones.
- Collaborated effectively with team members to design weekly schedules, manage classroom materials, and coordinate school drop-offs/pick-ups.
Document Imaging Specialist at Penn Medicine LGH (2019-01 – 2021-09)
- Scanned, indexed, and organized high-volume medical documentation directly into the Epic Electronic Medical Records system.
- Upheld strict healthcare privacy and security policies to safeguard sensitive informational assets.
Front Desk Agent at Westphal Orthopedics (2018-03 – 2020-08)
- Managed patient check-in/out, appointment scheduling, medical referrals, and insurance authorizations.
- Handled copays and medical billing queries utilizing deep knowledge of HCPCS, ICD-10, and CPT terminology.
Test Scheduler at Lancaster Urology (2016-08 – 2017-09)
- Coordinated complex diagnostic testing schedules across multiple hospital and outpatient facilities.
- Provided bilingual phone support in English and Spanish to answer patient questions regarding clinical procedures.
Customer Service Specialist at Lancaster General Health (2010-08 – 2016-08)
- Resolved account balance issues, processed client payments, and offered certified bilingual interpretation services.
Tax Preparer (Seasonal) at Jackson Hewitt (2005-11 – 2015-04)
- Offered seasonal federal and state tax preparation and customer support for over a decade.
