Nyesha Phillips
Experienced Healthcare Professional with a strong background in referral coordination, insurance verification, obtaining authorizations, gathering patient information, and patient
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About
Experienced Healthcare Professional with a strong background in referral coordination, insurance verification, obtaining authorizations, gathering patient information, and patient relations. Managed patient referral activities, checking patient eligibility, submitting referrals, maintaining referral records, patient scheduling, patient check-in and check-out, and handling patient inquiries. Skilled with MS Office Suite, Patterson Eaglesoft, Medicin, etc., and experience checking referral status for up to 65 patients per day.
Thoroughly familiar with healthcare practices and protocols and works well as a dedicated member of cross-functional healthcare teams.
Experience
Referral Coordinator - Martin Luther King Jr. Community Hospital - Los Angeles, CA
(2021-04 - 2026-05)
Directly responsible for managing patient referral activities, validating patient authorizations, checking daily referral status, checking patient eligibility, insurance verification, requesting medical records, and submitting referrals.
- Prepared and maintained referral records, patient relations, and handling a wide variety of special projects.
- Ensured the timely processing of patient referrals and has met all performance goals.
- Checked referral status for up to 65 patients per day.
Schedule Coordinator - Alpine Village Dental Office - Torrance, CA
(2020-11 - 2021-02)
Responsible for managing daily scheduling activities, patient check-in and check-out, insurance verification preparing and maintaining patient documentation, handling patient inquiries, and patient relations.
- Involved in all areas of patient scheduling and met all productivity goals.
- Posted insurance payments to patient accounts.
Office Lead - Windsor Hills Dental Medicine - Los Angeles, CA
(2020-01 - 2020-09)
Responsible for managing office operations, staff training and supervision, workflow coordination, insurance verification, explaining treatment plans and payment options to patients, and office schedule planning and implementation.
- Experienced in patient check-in and check-out, patient relations, and other office leadership functions.
- Managed smooth and efficient office operations.
- Ensured patient eligibility for all treatment.
Patient Benefits Coordinator - Bright Now! Dental - Hawaiian Gardens, CA
(2016-06 - 2018-07)
Responsible for managing patient benefits activities, insurance verification, explaining treatment planning and payment options to patients.
- Submitted referrals to insurance companies, office schedule development, preparing bank deposits, chairside assisting, patient relations, and other related assignments.
- Presided over a patient benefits operation which met all practice-wide expectations.
- Served as large and diverse patient population.
Receptionist - Practicing the Art of Dentistry - Inglewood, CA
(2014-11 - 2016-06)
Performed administrative and clerical duties, including patient check-in and check-out.
- Assisted with office clerical duties.
- Made outbound calls for patient recall appointments and answered incoming calls.
- Filed and pulled charts while completing insurance verification.
Assistant Manager - Smile Care Family Dentistry / Coast Dental Inc. - Bellflower, CA
(2005-06 - 2013-03)
Managed patient benefits activities, performed insurance verification, and explained treatment plans and payment options to patients.
Education
Diploma - Dental Assistant - Everest College (2004-02 - 2004-11)
High School Diploma - Youth Opportunities Unlimited Alternative High School (2000-01 - 2002-06)
