Olha Halak

Freight brokerage and logistics professional with 8+ years of experience in dispatch, account management, customer service, and revenue-focused fleet operations. Proven ability to partner with brokerage teams, secure profitable freight, manage customer accounts, and coordinate reliable service from quote through final delivery.

Senior Freight Dispatcher & Account Manager at Lemberg Group / National Transport Line LLC (2019-09 – 2025-05)

4 years on-site, 3 years remote

• Managed daily dispatch and revenue performance for a 9-10 truck dry van and reefer fleet, averaging $7,500+ in weekly revenue per truck.
• Worked closely with the company brokerage division to source freight, evaluate lanes, negotiate rates, and match customer requirements with available capacity.
• Owned customer accounts from load booking through delivery, providing proactive updates, resolving service issues, and maintaining strong long-term relationships.
• Coordinated with brokers, shippers, receivers, and drivers to deliver accurate scheduling, dependable execution, and excellent customer service.
• Protected margins by monitoring rate per mile, market conditions, deadhead, detention, accessorials, and operational costs.
• Managed rate confirmations, shipment tracking, PODs, billing support, and service-recovery communication while ensuring accurate account documentation.

Senior Driver Dispatcher at IIK Transport Inc. (2018-08 – 2019-09)

• Planned multi-stop and consolidated shipments to maximize trailer capacity, improve route profitability, and reduce empty space and miles.
• Calculated load dimensions, pallet configuration, weight distribution, and equipment compatibility before dispatch.
• Applied route logic to coordinate pickup and delivery appointments, transit times, driver hours, and customer commitments.
• Monitored HOS availability, driver performance, safety requirements, shipment progress, and on-time service throughout each load cycle.
• Resolved delays, schedule changes, accessorials, and service exceptions through clear communication with drivers, brokers, shippers, and receivers.

Transportation Billing Coordinator at Gold Star (2017-09 – 2018-03)

• Processed transportation invoices, delivery documents, and account adjustments with accuracy and timely follow-through.
• Reconciled billing discrepancies and supported customer account inquiries with operations and accounting teams.

Driver Operations Coordinator at Chicagoan Logistics (2016-11 – 2017-07)

• Coordinated driver schedules, load assignments, onboarding support, shipment status, and daily operational communication.
• Maintained compliance records and escalated service or safety risks before they affected delivery commitments.

Bachelor of Science in Education – Kryvyi Rih State Pedagogical University (2017)