Olivia DiGiacomo

Customer-focused retail and warehouse professional experienced in stocking, inventory management, and fast‑paced customer service environments. Known for reliability, strong teamwork, and maintaining organized retail and warehouse spaces while delivering excellent customer experiences.

Warehouse Associate - Snarky Tea - Hatboro, PA

(2025-12)

• Operated forklifts and pallet jacks to move products safely within the warehouse.
• Processed incoming shipments, verifying item counts and condition upon arrival.
• Maintained cleanliness and organization of warehouse areas for safety compliance.
• Assisted team members in picking, packing, and shipping customer orders accurately.
• Collaborated with management to streamline workflows and improve operational efficiency.
• Trained new associates on warehouse procedures, safety protocols, and equipment use.
• Packed and labeled merchandise to prepare for loading and shipment to customers.
• Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
• Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
• Unloaded materials from trucks using forklifts and pallet jacks.
• Labeled containers correctly for product identification purposes.
• Examined packages and goods for damage and notified vendors of replacement needs.
• Moved large and bulky items manually or with pallet jacks or forklifts.
• Placed bins, carts and containers in convenient locations to assist with loading efficiency.

Front End Associate & Stocker - Aldi USA - Philadelphia, PA

(2023-05 - 2025-12)

• Assisted customers with product selections and inquiries.
• Stocked shelves and ensured product availability for shoppers.
• Operated cash register and processed customer transactions efficiently.
• Maintained clean and organized sales floor displays.
• Handled customer complaints professionally and effectively resolved issues.
• Monitored inventory levels and reported stock shortages to management.
• Maintained clean and clutter-free front-end area.
• Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
• Performed daily opening and closing procedures according to standard operating procedures.
• Greeted customers warmly upon arrival and identified their needs.
• Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
• Organized backroom storage areas according to company standards.

Front End Associate - Giant Food Stores - Bensalem, PA

(2020-09 - 2023-05)

• Maintained clean and clutter-free front-end area.
• Greeted customers upon arrival and offered assistance with locating store merchandise.
• Processed and completed cash or credit transactions accurately.
• Operated register for cash, check and credit card transactions.
• Worked closely with front-end staff to assist customers.
• Trained new team members in cash register operation, stock procedures and customer services.
• Helped with purchases and signed customers up for rewards program.
• Processed refunds for worn, damaged and broken merchandise.
• Took phone calls answering customer questions and concerns.
• Delivered high level of customer service using active listening and engagement skills.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Assisted customers with Western Union money transfers and processed refunds accurately using POS systems and strong math skills.

Grocery Stocker - Giant Food Stores - Bensalem, PA

(2020-09 - 2023-05)

• Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
• Updated product labels to reflect accurate pricing.
• Maintained neat, safe and orderly workspace to prevent accidents and injuries.
• Replenished items to maintain stock availability.
• Greeted customers and retrieved requested products to drive satisfaction.
• Kept overstock items updated.
• Assessed floor displays to restock merchandise.
• Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.

Cashier - Redner's Warehouse Markets - Bensalem, PA

(2018-06 - 2020-08)

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Worked closely with front-end staff to assist customers.
• Trained new team members in cash register operation, stock procedures and customer services.
• Delivered high level of customer service using active listening and engagement skills.
• Scanned merchandise using point-of-sale system for accurate purchase totals.

Store Associate - Rita's Italian Ice - Bensalem, PA

(2017-11 - 2018-06)

• Stocked, replenished and organized inventory to keep store merchandise fresh.
• Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
• Answered telephone to give callers store information and look up order details.
• Cleaned shelves, counters and tables to maintain organized store.
• Greeted customers to determine wants or needs.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

High School Diploma - School Lane Charter High School (2019-06)