Olivia Reddy

Dynamic Office Manager with extensive experience in streamlining operations and enhancing patient care across multiple locations. Proven ability to improve efficiency, strengthen the business, elevate patient satisfaction, and optimize staffing schedules, driving practice revenue growth. Expertise in building strong referral relationships and managing compliance standards.

Dedicated to fostering a positive workplace culture and implementing effective protocols and procedures for staff development.

Office Manager - Endo Inc

(2023-01)

Oversee daily operations across three practice locations, ensuring efficient processes and high standards for staffing, scheduling, inventory, and patient care. Facilitate marketing initiatives by strengthening relationships with referring offices. Uphold superior patient experience and compliance standards. Recruit and onboard new staff, addressing HR issues effectively. Manage scheduling for doctors and staff to maximise support and practice revenue.

• Streamlined operations, enhancing efficiency across all locations.
• Strengthened referral relationships, contributing to marketing goals.
• Improved patient satisfaction scores through elevated service standards.
• Optimised staff schedules, increasing overall practice revenue.

Release of Information Specialist - Sharcare

(2016-01 - 2023-01)

Validated HIPAA requests for protected health information from various stakeholders. Reviewed and processed medical records and billing reports for electronic or paper delivery. Ensured accurate data entry for new patients and requestors through diligent research. Enhanced work processes and trained new employees effectively.

• Streamlined request validation process, increasing efficiency.
• Improved data entry accuracy, reducing errors by 15%.
• Developed training materials for new hires, enhancing onboarding.
• Championed process improvements, resulting in faster turnaround times.

Admission Coordinator/Accounts Receivable - American Renal Associates

(2008-01 - 2010-01)

Managed admission approvals by establishing new patient accounts. Verified insurance coverage through direct communication, ensuring necessary documentation for service approval. Submitted and actively tracked medical claims with various insurance carriers, appealing with accurate coding as needed. Investigated overdue invoices, significantly reducing unpaid accounts.

• Established patient accounts for smooth admissions.
• Communicated with insurers to secure service approvals.
• Followed up on claims, ensuring timely processing.
• Reduced unpaid invoices through thorough investigations.

Bachelor's degree - Business Administration, concentration, Marketing