Patsy Hipps

Driven and proactive healthcare professional with progressive experience in phlebotomy, blood collection, donor care, patient care, specimen processing, quality control, medical documentation, and team leadership. Experienced in regulated healthcare and blood-collection environments while following SOPs, AABB/FDA standards, safety procedures, and quality requirements. Recognized for professionalism, compassionate service, accuracy, dependability, and the ability to support patients, donors, healthcare teams, and daily operations.

Phlebotomist - THE BLOOD CONNECTION - Lexington, SC

(2024-09)

• Perform daily quality control and complete required documentation, including run sheets, QC sheets, weekly maintenance logs, malfunction forms, and device logs, in accordance with SOPs and regulatory standards.
• Continuously observe donors for potential problems and provide appropriate post-phlebotomy care to support donor safety and comfort.
• Screen and collect automated red blood cells/double red blood cells and plasma products using automated collection systems.
• Screen and collect whole blood from allogeneic donors and, when applicable, autologous, directed, and therapeutic donors in accordance with departmental SOPs and regulatory standards.
• Adapt to varied work hours, including weekends and changing operational schedules, to support mobile blood-collection operations.
• Provide exemplary customer service and demonstrate genuine appreciation for donors while supporting organizational values and mission.
• Perform donor health history and physical assessments while maintaining professionalism, competency, and attention to donor safety.
• Welcome and register donors while creating a professional, positive, and service-focused donor experience.

Donor Care Technician - THE BLOOD CONNECTION - Lexington, SC

(2024-09)

• Perform daily quality control and complete required documentation, including run sheets, QC sheets, weekly maintenance logs, malfunction forms, and device logs, in accordance with SOPs and regulatory standards.
• Continuously observe donors for potential problems and provide appropriate post-phlebotomy care to support donor safety and comfort.
• Screen and collect automated red blood cells/double red blood cells and plasma products using automated collection systems.
• Screen and collect whole blood from allogeneic donors and, when applicable, autologous, directed, and therapeutic donors in accordance with departmental SOPs and regulatory standards.
• Adapt to varied work hours, including weekends and changing operational schedules, to support mobile blood-collection operations.
• Provide exemplary customer service and demonstrate genuine appreciation for donors while supporting organizational values and mission.
• Perform donor health history and physical assessments while maintaining professionalism, competency, and attention to donor safety.
• Welcome and register donors while creating a professional, positive, and service-focused donor experience.

CDL Driver / Bus Deployment Driver - THE BLOOD CONNECTION - Lexington, SC

(2024-09)

• Maintain focus on safe, timely transportation and deployment of mobile blood-collection vehicles and related operational logistics.
• Support vehicle movement, logistics, and operational readiness of mobile collection assets while maximizing productive driving time throughout the workday.
• Ensure mobile collection vehicles are properly staged, supplied, fueled, and returned according to operational standards.
• Transport, deploy, stage, pick up, and return bloodmobiles and mobile collection vehicles in support of mobile blood-drive operations.

Team Lead - THE BLOOD CONNECTION - Lexington, SC

(2024-09)

• Serve as a key point of contact for hospital clients, blood banks, and donors, supporting timely order fulfillment and responsive customer service.
• Ensure procedures and records follow organizational directives, AABB guidelines, FDA standards, and applicable safety and regulatory requirements.
• Monitor daily tasks, equipment quality control, and accurate processing or distribution of blood products.
• Oversee daily department operations and assist with staff supervision, training, coaching, evaluation, and direction of daily team workflow.

Senior Phlebotomist | Processing Technician - OCTAPHARMA PLASMA - West Columbia, SC

(2022-02 - 2024-03)

• Obtained blood specimens and collected nonblood specimens, including urine, sputum, and throat swabs, for laboratory testing.
• Performed screening tests and reported results accurately and appropriately.
• Processed specimens for laboratory testing and prepared specimens for reference laboratory dispatch and testing.
• Collected and processed donor tubes for testing; prepared donor testing samples for shipment.
• Labeled samples, froze plasma bottles for final packing and shipment, and recorded product and sample weights.

Patient Care Technician (PCT) - DAVITA - North Orangeburg, SC

(2019-03 - 2022-02)

• Monitored patient health conditions and reported observations to the supervisor on a regular basis.
• Followed sterile techniques and safety procedures established by the nursing department.
• Maintained documentation for patient health history and treatment information.
• Set up, operated, and maintained medical equipment effectively.
• Prepared and administered medications according to physician orders.
• Measured and recorded patient pulse, blood pressure, weight, and temperature regularly.

Forklift Driver - MICHELIN TIRE - Lexington, SC

(2024-03 - 2024-09)

• Loaded and unloaded materials onto and from pallets, trays, racks, and shelves.
• Moved materials between departments and to and from production lines while maintaining an organized work area.
• Maintained safe material-handling practices and changed forklift batteries.

Tire Trimmer - MICHELIN TIRE - Lexington, SC

(2017-11 - 2019-03)

• Trimmed excess rubber formed on tires during the curing process.
• Inspected tires for deformities and reported issues to the curing department and/or supervisor.
• Entered hourly production rates accurately.

Patient Care Technician Training (2019 - 2022)

Self-Pace Study - BONENT

High School Diploma - Swansea High School (1990 - 1994)