Paul Payne

Salesforce Solution Architect with 10+ years delivering enterprise solutions across Sales, Service, Experience, and Commerce Cloud. Architected large-scale OMS commerce, VoIP, and Health Cloud integrations for Fortune 500 clients through Accenture engagements (Southern Glazer's, Waste Management, McKesson, Allergan). Deep expertise in Salesforce architecture, SFRA customization, LWR/LWC/Aura development, API/REST integration patterns, and mentoring development teams.

Pairs that foundation with modern AI-assisted development (Agentforce, MCP, Claude Code, Cursor) and full-stack integration across 100+ third-party APIs to ship production solutions that extend well beyond the Salesforce eco-system.

Senior Solutions Architect at VelocityS3 (2022 – Present)

Independent Solutions Architect and AI-native full-stack engineer designing and shipping multiple B2C and B2B.com and SaaS products end-to-end. Work spans Salesforce managed-package and AgentExchange development, Agentforce integration, and a large-scale SFDC LWR CRM build-out (2,200+ LWC components) — alongside full-stack product engineering across multi-cloud stacks — all delivered with a modern AI-first native engineering practice (AIforce, Claude Code, Cursor, MCP, and custom agent skills).

• BotShield.ai - Human Presence Verification
• Architected privacy-first biometric verification SaaS as the foundation for a Salesforce partner app that injects human-presence proof into SFDC workflows — Approval Processes, Flow approval steps, and Agentforce escalation gates where high-trust actions need a verified human, not just a logged-in user.
• Built multi-layer AI bot detection: edge-deployed behavioral fingerprinting on Cloudflare Workers, reputation scoring, and biometric step-up via WebAuthn passkeys.
• Shipped end-to-end production stack solo (Heroku + Cloudflare Workers + Supabase): WunderGraph BFF (300+ TypeScript operations), 5-app monorepo (Vue 3 partner console + end-user app + native iOS/Android via Capacitor.js, Shopify Checkout Extensibility integration, Cloudflare Worker SDK distribution, marketing site, Stainless-generated TypeScript SDK published to npm, and real-time Server-Sent Events (SSE) for verification status streaming.
• Developed BotShield's Salesforce AgentExchange integration (pending security review) — a reusable human-in-the-loop gate that forces hardware-backed Face ID confirmation (a cryptographically-signed Proof of Resolution) before an Agentforce agent executes sensitive tool calls, superseding Salesforce's phishable email-OTP — authored end-to-end as code (Apex @InvocableMethod/GenAiFunction actions, Lightning Web Components + Custom Lightning Types, Agent Script in the new Agentforce Builder, Named Credentials) and orchestrated via Salesforce DX and the Claude Salesforce MCP. Live demo available showcasing the integration.
• Implemented sophisticated internal, partner, and consumer notification back-end and front-end using Knock.io for both in-app and email notifications based on user preferences, including both web and native iOS and Android push notifications
• Built a demo environment showcasing Agents Ask with NitroStack MCP, Cosmo MCP Gateway, and AAIF’s open-source agentgateway, using gateway policies to enforce guardrails through BotShield’s MCP server for real-world tool calls that require human presence verification (e.g., provisioning a one-time card for agent payments and purchasing a flight ticket)
• AI-native engineering practice: built and shipped the full platform using Claude Code + Cursor + custom MCP servers + agent skills — including a real-time decision-governance hub (Cloudflare Workers + Durable Objects) where humans and AI coding agents co-author, review, and sign off on engineering decisions from live GitHub events, mirrored to Slack and Notion for full-team visibility via Anthropic Claude Channels.
• Trussi.ai - $1.2M Product-Ready Roofing CRM
• Designed and built the largest known open-source Salesforce LWR application, which included 2,200+ LWC components providing custom CRM functionality with full sales, service, and self-service lifecycle management.
• Architected end-to-end integration layer orchestrating 100+ APIs: payment gateways (Dwolla ACH, Plaid, Maverick, Magtek tap-to-pay), VoIP (Twilio/Spoke), real-time mapping/campaign tools, and weather data.
• Built notification and sync framework: Google Calendar integration, custom CTI, native mobile capabilities via Capacitor.js.
• Led offshore development team (Vention) as Technical Lead and SME through iterative MVP cycles; performed code reviews and enforced Salesforce platform best practices.
• Implemented business process automation (Pipefy), data sync (Hevo), analytics (Metabase), real-time streaming (Confluent/Ably), and additional roofing specific integrations.
• HeadyTrades.com - Social Marketplace Platform
• Architected and developed React AI-powered consumer marketplace application utilizing GraphQL API gateway (WunderGraph), MongoDB, federated data sources including primary MongoDB data-stores with Vue 3/React/Lit front-end hosted on Heroku.
• Designed GraphQL API gateway orchestrating Stripe payments, Shippo shipping, MusicBrainz/Discogs, AWS S3, and product catalog APIs.
• Implemented headless CMS (Sanity.io) for internal content merchandise wiki approvals.
• Built hybrid iOS/Android mobile application with seamless cross-platform eCommerce experience and customer facing website – headytrades.com, in coordination with designers utilizing Figma to Code processes with Claude Code + Figma MCP.
• api.dental - API Gateway
• Implemented highly customized WunderGraph + Cosmo Router API gateway for proxying wholesale dental APIs primarily provided by Vyne dental.
• Implemented Stripe, Chargebee subscription billing, and Postgres on Supabase within the gateway and customer facing self-service portal.
• Implemented RBAC with Clerk authentication including Wundergraph JWT auth, DataDog observability, Redis caching and rate-limiting, and complex business rules for plan tiers with usage-based consumption tracking and billing.
• Light-weight SFDC integration and configuration for lead and customer management processes.

Senior Salesforce Developer & Architect – Innovation Team at Southern Glazer’s Wine & Spirits (Accenture) (2020 – 2022)

Selected for elite Innovation Team at the world's largest wine & spirits distributor, responsible for enterprise architecture, OMS design, and next-generation platform strategy.

• Single-handedly architected and built enterprise-scale Order Management System (OMS) inside Salesforce using LWC and microservices patterns, with canonical order schema design and multi-channel commerce support.
• Architected and built an offline-first mobile consumer app integrated with the custom Salesforce OMS implementation, engineering the sync layer and product catalog/pricing-engine integrations, and real-time pricing and stock-level updates; delivered wine-bottle scanning, Wine Folly data enrichment integration, and salesperson re-ordering. Built with LWR, LWC, Capacitor.js, and MongoDB Realm.
• Designed future-state white-label B2B platform architecture for SGWS distribution services — multi-tenant API design, enterprise cross-system real-time events, and third-party research, evaluations, and POCs for build vs buy recommendations.
• Presented technology innovations and ROI analysis to C-suite executives; managed strategic technology vendor relationships and evaluated emerging platform capabilities.

Salesforce Technical Lead – BotoxOne 2.0 Portal at Allergan (Accenture) (2019 – 2020)

• Onshore Technical Lead for mission-critical migration of legacy.NET portal to Salesforce Experience Cloud — led REST integration framework connecting legacy systems, external APIs, and Salesforce platform.
• Resolved critical vendor implementation blocker utilizing PDFTron in LWC — enabling project launch; developed custom Salesforce UI, Apex, and declarative configuration for complex healthcare provider workflows.

Senior Salesforce Developer – Service Cloud Call Center Program at Waste Management (Accenture) (2019 – 2019)

• Senior developer for hands-on development of key programs for a call-center Lightning Service Cloud implementation.
• OpenCTI Implementation with Genesys including development of a custom inbound email handler utilizing Aura and Apex.

Salesforce SME & Application Developer – McKesson One View at McKesson (Accenture) (2018 – 2018)

• Primary Salesforce SME brought in to rescue troubled Service Cloud + Health Cloud implementation — rapidly assessed root causes, led defect resolution, and enabled successful program launch.

Lead Salesforce Developer at Intelepeer Cloud Communications (2015 – 2018)

• Led solution architecture and administration for cloud communications CRM platform.
• Quote-to-cash integration Salesforce development with integration touchpoints including PandaDoc, SAP OnDemand and other internal systems using Apex/REST/SOAP.
• SFDC process improvement and automations including a contract management solution, sales process improvements, and service cloud using declarative and custom development (Apex/Aura/REST APIs).

Senior Lead Salesforce Developer & Architect at IGT (International Game Technology) (2013 – 2015)

• Lead Developer and Solution Architect for world's largest slot machine manufacturer for the Sales organization, in coordination with the SFDC Services team.
• Built integrations with manufacturing, supply chain, and field service systems across Sales Cloud and Service Cloud including recommendation and implementation of Informatica Cloud.

Computer Science – Wichita State University (1994 – 1996)

Entrepreneurial Program – Johnson County Community College