Pavel Zagorulko

Operations and financial oversight professional experienced in housing-community performance, multi-site inspections and maintenance, vendor negotiations, budgets, reserve planning, and team coordination. Managed high-volume customer operations while maintaining accurate records, timely follow-through, and service standards. Proficient with AppFolio, Excel, Outlook, Google Workspace, and Smartsheet; fluent in Russian.

Ready to contribute and grow under experienced Regional Portfolio Managers in a Jr.

Portfolio

Manager role.

Finance Committee Chair & Former Treasurer - Eastern Gardens Cooperative, Inc.

(2025-01)

112 Units

• Review monthly financial reports, operating and reserve balances, general-ledger activity, bank reconciliations, and cash-flow needs; identify variances and follow-up items.
• Support annual budgeting, reserve planning, property-condition assessments, and capital-project decisions; prepare clear financial and operational updates for committee and Board review.
• Evaluate vendor costs and proposals, research financial options, maintain confidential records, and promote compliance, internal controls, and timely decisions.

Assistant to the Maintenance Trainer (Volunteer) - Nonprofit Organization

(2021-01 - 2023-12)

• Supported inspections, condition assessments, preventive-maintenance planning, and repair coordination across 11 residential and community properties.
• Solicited and compared vendor bids; tracked maintenance requests, scopes, estimates, schedules, completion status, and supporting documentation across assigned locations.
• Coordinated with local personnel and vendors to follow up on deficiencies and help ensure repairs and projects were completed on schedule.

Community Support & Operations Coordinator (Volunteer) - Nonprofit Organization

(2022-01 - 2026-12)

• Managed 150+ active cases and 15–20 daily requests through Smartsheet, maintaining accurate records, service continuity, and follow-through.
• Helped coordinate operations for events serving up to 1,200 attendees, including schedules, assignments, communications, facilities preparation, and staff support.
• Recruited, trained, and coordinated guest services, parking, cleaning, and accounting teams; reviewed accounts and verified timely cash deposits.

Independent Vehicle Fleet Host - Turo, Inc.

(2016-01 - 2023-12)

• Directed day-to-day operations for a 15-vehicle fleet and nearly 2,000 reservations, maintaining a 5.0-star rating and earning All-Star Host status for 19 consecutive months.
• Managed income and expense tracking, invoices, vendor payments, insurance/renter reconciliations, asset readiness, and time-sensitive customer issues.
• Negotiated with mechanics, dealerships, and parts vendors to reduce maintenance costs by 30%; maintained preventive-maintenance schedules supporting safety, reliability, and availability.

Director, Planning & Analysis Department - Federal Customs Service, Regional Administration

(2010-01 - 2014-12)

• Led planning and performance analysis for a regional organization of approximately 3,000 personnel, developing annual, quarterly, and monthly operating plans and monitoring results against targets.
• Reviewed operations across 15 departments and four subordinate offices, prepared management reports, analyzed workload and staffing needs, and coordinated corrective follow-up.
• Supervised staff, maintained accountability for deadlines and data quality, and helped the organization achieve 100–105% of annual performance targets.

Master of Business Administration - MBA - Stavropol State Agrarian University (2010-01)