Kevin Leach

Operations and multi-site leadership professional with 20+ years of experience driving workforce performance, client portfolio growth, and field execution across service-intensive, compliance-heavy environments — including retail, facilities, and contract services spanning 40+ locations and teams of up to 220 employees. Proven track record of stabilizing underperforming operations, scaling infrastructure during rapid growth, and delivering measurable business results across high-turnover, high-accountability environments. Recognized for building operational accountability systems, reducing labor costs, improving compliance performance, and maintaining long-term client relationships.

Experienced in P&L ownership, workforce optimization, KPI-driven performance management, risk mitigation, and cross-functional operational scaling.

Operational Consultant (Contract) at Cancelled Breaks (2025-04 – 2025-11)

Engaged on a fixed-term contract to build operational infrastructure from the ground up; successfully completed full scope of engagement on schedule.

• Designed and implemented operational SOPs and compliance frameworks to standardize execution across departments
• Reduced onboarding time by 30% through structured training programs and role-specific development tracks
• Increased inventory accuracy to 98%+ through audit controls and system-based accountability using InFlow
• Reduced shrink and operational loss exposure by 20% through improved reporting and process controls
• Scaled operational infrastructure to support rapid business growth while maintaining service accuracy and consistency

District Account Manager (Contract) at Allied Universal (2024-09 – 2025-04)

Brought in to stabilize understaffed accounts during a high-demand period; role concluded as client portfolio stabilized and operational workload normalized.

• Stabilized staffing operations across assigned accounts through workforce planning and frontline leadership, achieving sustained 100% shift coverage
• Improved compliance performance by 21% through standardized post orders, operational audits, and execution controls
• Maintained 92%+ client satisfaction through proactive account management and rapid issue resolution
• Developed KPI dashboards improving leadership visibility and reducing response times by 40%

Regional Manager (Contract) at Blackstone Consulting (2023-04 – 2024-09)

Engaged on a fixed-term contract to lead multi-site operations and P&L performance; successfully completed full scope of engagement delivering measurable results across all assigned objectives.

• Led multi-site operations across 6 locations and 81 employees, improving operational consistency through structured accountability systems
• Managed full P&L responsibility of $17.7M including budgeting, forecasting, invoicing, and collections
• Reduced labor costs by 15% through workforce redesign, scheduling optimization, and resource allocation strategies
• Strengthened client retention through executive-level reporting, structured performance reviews, and operational oversight

Branch Operations Manager at Platinum Security (2022-06 – 2023-01)

Position eliminated following organizational restructuring; departed in good standing.

• Directed operations across 25 locations and 100 employees, improving workforce execution and operational scalability
• Supported rapid organizational growth, increasing weekly service delivery from 500 to 5,500 hours
• Negotiated and managed client contracts contributing to revenue growth and improved margin performance
• Reduced operational costs by 15–18% through budget discipline, process optimization, and accountability systems
• Implemented loss prevention strategies reducing operational risk exposure across multiple client environments

General Manager at Valley Blueprint (2016-01 – 2022-01)

• Led day-to-day company operations including workforce management, onboarding, training, and performance oversight
• Improved employee productivity by 13% through structured training systems and operational accountability initiatives
• Managed budgeting, forecasting, and financial reporting while consistently achieving revenue objectives
• Implemented operational policies improving workflow efficiency, compliance adherence, and service delivery consistency

District Loss Prevention Manager at Paramount Security (2015-06 – 2015-09)

• Managed 18 employees across 12 locations in 3 states, ensuring operational consistency and compliance execution
• Improved audit compliance from 87% to 96% through standardized procedures and enhanced field leadership controls
• Delivered data-driven loss prevention insights supporting revenue protection and operational risk reduction

District Manager at Cypress Private Security (2009-10 – 2015-06)

• Managed 125 employees across 31 sites, overseeing large-scale field operations and service delivery execution
• Achieved 96% client retention through operational accountability, relationship management, and performance leadership
• Directed budgeting, forecasting, and collections supporting financial stability and operational efficiency

District Manager, Loss Prevention at Mervyn's Department Store (2007-04 – 2009-09)

• Managed 22 loss prevention agents across 9 retail locations
• Reduced shrink by 7.5% through investigations, procedural improvements, and targeted frontline training
• Conducted internal and external investigations in collaboration with law enforcement and corporate stakeholders
• Strengthened store compliance and safety programs across multiple retail environments

Field Service Manager at Securitas (1998-02 – 2007-04)

• Promoted four times into leadership roles managing up to 220 employees across 41 sites
• Improved operational efficiency by 17% through workforce planning, field leadership, and process improvement initiatives
• Managed $22M in budgets and contracts across multiple client accounts
• Built long-term client relationships supporting retention, revenue stability, and operational continuity

Associate Degree in Business/Finance – Kaplan University (School of Business)