Chief Operating Officer at Phillip Davis Brokerage DBA Freeway Insurance (2023-12 – 2025-12)
- Designed, built, and launched 3 new franchise locations from site selection through grand opening, managing all vendor negotiations, interior layout, and localized marketing campaigns.
- Held full P&L and budgetary accountability across all 3 operating units, consistently driving financial performance and revenue growth.
- Built and scaled a high-performing team of up to 7 agents, overseeing all recruitment, hiring, onboarding, and continuous training.
- Established and monitored critical KPIs to optimize agent productivity, sales metrics, and overall operational efficiency.
- Directed all HR functions and enforced strict corporate and state-level regulatory compliance standards across all locations.
- Standardized operational workflows across multiple sites ensure 100% compliance with corporate and insurance mandates.
Chief Operating Officer / Plant & Manufacturing Operations Director at Stone Source KY (2020-09 – 2023-10)
- Directed all daily operations as senior-most executive, managing a combined team of 25 employees and contractors across sales, fabrication, and installation.
- Boosted throughput by 18% by redesigning production workflows and championing continuous improvement initiatives.
- Ran day-to-day manufacturing of granite, quartz, and marble; optimized shop workflows to maintain 100% in-house production and eliminate outsourcing.
- Negotiated high-value agreements with third-party contractors and installers to control operational costs.
- Coordinated routing and scheduling for a 3-truck fleet, ensuring precise delivery and installation timelines across Central Kentucky.
- Solely responsible for procurement and tracking high-value stone slabs, flooring, and cabinetry; negotiated directly with global and local vendors.
- Successfully scaled the business from a stone-only shop into a full-service surfacing provider by integrating cabinetry and flooring lines.
Underground Mine Operations Shift Manager at Cliffs Natural Resources (2010-08 – 2020-10)
- Commanded large-scale field and underground mining operations for workforces ranging from 20 to 100+ personnel in a high-hazard industrial environment.
- Overhauled frontline production metrics using KPI dashboards, embedding accountability frameworks that maximized daily tonnage output.
- Led formal incident investigations and instituted system-level safety correctives to protect personnel and eliminate downtime.
- Enforced zero-harm safety cultures and strict regulatory compliance across all active underground production sections.
- Spearheaded process improvement strategies using PDCA cycles to eliminate face bottlenecks and section variances.
- Coached and developed supervisors to improve team leadership, communication, and accountability.
Underground Mine Operations Superintendent / Production Manager at Massey Energy / Foundation Coal (2005-05 – 2010-07)
- Managed multiple Continuous Miner (CM) sections, optimizing shuttle car haulage routes and cut sequences to increase daily clean coal pull by 15%.
- Directed underground mine production, manpower allocation, and development activities to achieve budgeted production targets.
- Controlled operational budgets (OPEX) with a continuous focus on cost-per-clean-ton optimization.
- Coordinated with Technical Services, Engineering, and Maintenance departments to optimize mine plans and equipment utilization.
- Managed contractors and employees while ensuring full MSHA compliance and a zero-harm culture.
- Led workforce development, coaching, and performance management initiatives to maximize productivity and employee engagement.
Production Foreman / Special Projects Coordinator at Murray Energy Corporation (2001 – 2005)
- Led specialized crews of 8–12 miners managing longwall shearers, face conveyors, and high-voltage underground infrastructure.
- Engineered section haulage routing and continuous-miner cut sequences, driving a 15% increase in clean coal yield.
- Executed Section 75 Roof Control, structural ventilation designs, and strict MSHA regulatory compliance frameworks.
- Orchestrated high-stakes teardown, transport, and setup of longwall face equipment across panel moves.
- Optimized production uptime by executing outby projects that prevented bottlenecks and kept material flow steady.
Deputy Sheriff at Mingo County Sheriff's Department (1991 – 2001)
- Conducted law enforcement patrol, criminal investigations, and emergency response across a 10-year career in public safety.
- Provided courtroom security, executed civil processes, and responded to 911 calls and natural disaster events.
Warehouse / Freight Coordinator & Supervisor at Ross Willoughby / Consolidated Freightways (1988 – 1991)
- Managed $10M+ in critical spare parts and consumables using ERP systems (SAP/Oracle), maintaining 99% inventory accuracy.
- Redesigned warehouse layouts to improve pick-to-ship cycle times by 20%, ensuring just-in-time delivery of materials.
- Oversaw daily inbound/outbound freight schedules for a fleet of 20+ trucks, achieving 95%+ on-time delivery.
- Negotiated carrier contracts and optimized routing strategies, reducing annual freight spend by 12% through load consolidation.
- Supervised unionized team of drivers and loaders, managing shift rosters, performance evaluations, and disciplinary actions per CBA.
- Ensured 100% compliance with DOT regulations including HOS tracking, weight limits, and HAZMAT manifest requirements.
