Terrisha Flowers

Customer Success and Account Management professional with 10+ years of experience managing client relationships, supporting customer retention, executing integrated marketing campaigns, and driving business growth. Experienced in client engagement, campaign performance, prospecting, cross-functional collaboration, account support, and identifying opportunities to strengthen customer relationships and revenue.

Customer Success Specialist at Bobit Business Media (2024-12 – Present)

MODERN SALON & SALON TODAY

• Manage and support client relationships across MODERN SALON and SALON TODAY, serving as a primary point of contact to understand customer goals, challenges, and business needs.
• Conduct client outreach and prospecting to identify opportunities for marketing programs, sponsorships, digital advertising, content, and other revenue-generating initiatives.
• Partner with sales representatives and internal teams to coordinate client strategies, campaign execution, follow-up, and ongoing account support.
• Monitor campaign performance against KPIs and use results, customer feedback, and engagement data to support optimization and improve adoption of marketing initiatives.
• Educate clients on available marketing solutions and help align programs with their business objectives, audience, and growth goals.
• Support industry events and sponsorship initiatives, coordinating outreach, deadlines, deliverables, and client communications to help ensure successful execution.

Account Manager at Hotwire Communications (2023-08 – 2024-12)

• Managed client and property relationships across the Georgia region, providing ongoing account support and serving as a key point of contact for customer needs.
• Built and maintained strong relationships with property stakeholders by responding to concerns, coordinating service needs, and following issues through to resolution.
• Collaborated with internal operational and customer-facing teams to address account requirements, improve communication, and maintain a positive customer experience.
• Identified opportunities to strengthen client relationships and support account growth through proactive communication and consistent follow-up.
• Maintained account information, tracked customer requests, and communicated updates to ensure stakeholders remained informed throughout the service process.

Sales Administrator at First American Equipment Finance (2017-03 – 2020-09)

• Supported sales and account-management activities by coordinating customer information, documentation, internal communications, and administrative processes.
• Served as a liaison between customers, sales representatives, and internal teams to help move transactions and account requests forward efficiently.
• Maintained accurate customer and account records while managing multiple priorities, deadlines, and follow-up activities.
• Prepared and organized documents and information needed to support sales opportunities and ongoing client relationships.
• Provided responsive customer service and administrative support throughout the account lifecycle.

Assistant Manager at Enterprise Rent-A-Car (2015-06 – 2017-03)

• Supported daily branch operations while delivering customer service, sales, and account support in a high-volume environment.
• Assisted customers with vehicle rentals, reservations, account questions, and service needs while working to provide a positive customer experience.
• Supported branch sales and business-development efforts by identifying customer needs and recommending appropriate rental solutions.
• Helped coordinate daily workflow, vehicle availability, customer requests, and team priorities to maintain efficient branch operations.
• Handled customer concerns professionally and worked with team members to resolve issues and maintain service standards.

B.S. in Business Administration, Marketing – University at Buffalo