Queen A'nais

Customer-focused professional with extensive experience in high-volume phone communication and front desk operations. Expertise in resolving customer concerns and managing calls in fast-paced environments. Committed to delivering positive customer experiences through effective communication and problem-solving.

Seeking Call Center

Representative role to leverage customer service skills.

Certified Flagger - U.S. Traffic Control - Athens, GA

(2024-11 - 2026-02)

• Maintained safety and organization while working in fast-paced conditions.
• Communicated clearly with drivers, supervisors, and team members in high-pressure environments.
• Demonstrated professionalism, reliability, and attention to detail daily.

Medical Receptionist - Atlanta Heart Specialists - Atlanta, GA

(2021-02 - 2024-04)

• Handled high-volume incoming calls, delivering professional and friendly customer service to enhance patient experience.
• Resolved patient concerns and answered questions regarding billing, scheduling, and office procedures.
• Addressed patient concerns and answered questions on billing, scheduling, and office procedures to ensure clarity and satisfaction.
• Transferred calls to appropriate departments and maintained excellent phone etiquette.
• Maintained confidential records and handled sensitive information professionally.
• Worked efficiently in a fast-paced environment while multitasking between phones, scheduling, and front desk duties.
• Enhanced patient satisfaction through effective communication and prompt resolution of issues.

Patient Support Assistant - Goals Plastic Surgery - Tucker, GA

(2018-02 - 2021-01)

• Answered phone calls and addressed patient appointment inquiries and office information needs.
• Delivered exceptional customer service to patients before and after procedures, ensuring comfort and understanding.
• Maintained a professional and welcoming environment for patients.