Paty Ridolfi

Healthcare management professional with extensive experience in medical office operations, team leadership, and clinical services management. Holder of a Master's degree in Health Services Management with a strong background in practice administration, staff supervision, workflow optimization, and patient-centered care. Former owner and general manager of two clinical laboratories, with proven success in business growth, operational efficiency, and quality assurance.

Adept at leading multidisciplinary teams, improving processes, and ensuring compliance in fast-paced healthcare environments.

Tech Workforce Planner, Clinical Operations at Syneos Health (2025-06 – Present)

• Coordinate staff scheduling, coverage, and availability to ensure optimal clinical operations.
• Manage physician and clinical staff rotations, aligning operational needs with regulatory requirements.
• Monitor attendance, absences, and performance to maintain continuity of care.
• Collaborate with leadership and training teams to plan onboarding and operational training.
• Identify workflow inefficiencies and implement process improvements to enhance productivity.
• Develop activity grids and operational plans based on protocols and service needs.

Research Assistant I / Team Lead at Syneos Health (2023-06 – 2025-06)

• Supervised daily operations of clinical activities, ensuring quality standards and patient safety.
• Led and supported team members, ensuring adherence to schedules, protocols, and service expectations.
• Managed supplies and equipment availability to avoid operational disruptions.
• Served as a key point of contact for patients, delivering a high-quality patient experience.
• Trained and guided staff in procedures, documentation, and workflow execution.

Medical Billing Representative at Revenue Cycle Management (2018-03 – 2019-03)

• Managed medical billing, coding, and collections processes.
• Supported revenue cycle accuracy and timely reimbursement.

Laboratory Manager at Leopoldo Aguerrevere Clinic (2012 – 2013)

• Led the opening and operational setup of the neonatal blood processing department.
• Oversaw staff, workflows, and quality standards during department launch.

Owner, CEO & General Manager at Ridolab (2005 – 2011)

Founded and managed a full-service clinical laboratory from setup through daily operations.

• Directed staff hiring, scheduling, supervision, and performance management.
• Oversaw budgeting, supplies, equipment, and administrative operations.
• Led microbiology services and ensured compliance with quality standards.
• Grew patient volume from 5 patients per week to approximately 50 patients per day.
• Built a sustainable operation recognized for efficiency and service quality.

Medical Laboratory Scientist at Medical Service – Simón Rodríguez University (2005 – 2010)

• Supervised morning shift operations and laboratory workflows.
• Played a key role in opening a new laboratory service for underserved patients.
• Increased patient volume from 5 to 30 patients per day through improved organization and service delivery.

Medical Laboratory Scientist / Laboratory Supervisor at San Juan de Dios Children's Hospital (2001 – 2005)

• Served as Head of the Laboratory and Head of Microbiology for two years.
• Managed staff, schedules, and laboratory operations.
• Successfully launched the Microbiology service and maintained high-quality, timely results.

Master's Degree in Health Services Management – Ana G. Méndez University (2016 – 2019)

Bachelor's Degree in Medical Laboratory Scientist – Central University of Venezuela (1996 – 2001)